Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Switch to MAPI/HTTP with POP and IMAP switch off

I just had an email from BT saying they are switching off POP and IMAP on the 17th of October and we have to switch to the web portal. We can not do this a lot of our programs integrate with outlook (2019) to send invoices, purchases orders, etc.  Do...

pvanner by Member
  • 8 replies
  • 1 kudos

trying to set password on btconnect email

Hi,My wife still uses her old email, from the time when we had a btconnect service,  .  she has got a new phone and tablet and during the setup process access to her email has stopped and she cannot remember the ...

btconnect e-mail access

My btconnect email has suddenly stopped working. Not sure if still active but use daily.  Please can someone check. I was allowed to keep the address as a concession when a business folded and can understand if now withdrawn but no notice givien. Ple...

Access vias webmail

I have had email addresses  (4) for at least 20 years.I no longer have BT business broadband that ceased about 7 years ago, I fo have BT retail BB Today I received an email form BT that my inbox is fullI use an email client (Thunderbird...

Reset password on btconnect email address

I have followed the procedure on, but after answering the secret question, I do not get any pin!  I do get a email with : “ password change - important informationThis is an example template for forgotten password...

email account broken

A longstanding email account **** has not been accessible since the end of last week. Phone support isn't answering.   I got through to chat, and I think to an actual person,  but couldn't make her understand the problem was with t...

Btconnect email hacked and password changed

Hi Like a number of others I had an email address which I believed was defunct and should have been for many years. I am now getting hacked on social media and the email is the address  I need to close this off ASAP please...