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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 1646 Views
  • 1 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 43908 Views
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 14422 Views
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3180 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3524 Views
  • 0 replies
  • 0 kudos

BTCONNECT Email - Access to modify password

I have had BTCONNECT email  for c.20 years, which at the time allowed upto 10 additional emails to be addedI need to change the password as i am having issues with Outlook but now cannot locate where i can do this - i keep being redirected to my BT a...

Cumara by Member
  • 2225 Views
  • 7 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3524 Views
  • 0 replies
  • 0 kudos

Resolved! How do I close the Microsoft 365 Essentials account?

Hi all, I'm hoping someone can help with this, I signed up for Business fibre many years ago and moved onto another provider quite some time agoBut despite cancelling my BT services, I'm still signed up for the Business Essentials 365 service on my p...

adresch by Member
  • 3336 Views
  • 7 replies
  • 0 kudos

email address

I would like to 'add' an email address to my 'account' as I did in 2008! Just what would be the best way to do this would be helpful to know in 2022.

BT Connect email hacked.

Hello there,Recently my BT Connect account was compromised however I was thankfully able to get control back and changed the password after the intruders used it to spam other email addresses. I have now come across a new problem where all old contac...

btconnect email has stopped!

Since last summer the email addresses have gradually ceased to operate! I tried updating the passwords but there seems to be a delay in the new password being accepted (synced)! I know there is a 'gateway' involved but not anything more. Any advice i...

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