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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Potential issue with landline porting from BT to Vodafone

Hi, i left BT broadband (a contract with PSTN and broadband + line FTTC, the PSTN was cancelled) for vodafone FFTP broadband + line a little over 2 weeks ago, and i assumed the transfer was complete as the  broadband worked fine since activation and ...

Vr2404 by • Member
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Requesting a specific local number

Hi. I know it used to be possible to request a specific local number (providing it was available) via a specialist sales team, but is this still possible to do? If so, who do I contact? I have tried speaking to the team on 0800 800 152, but they do n...

jm181 by • Member
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BT have lost my business phone number

We decided to switch from Chess ICT to BT Business for broadband and landline.The broadband connected with no problem, the phone line was supposed to be transferred over on Monday 13th April 2026, AT THIS TIME WE STILL HAVE NO PHONE LINE AFTER 5 DAYS...

Unable to access BT Cloud Express Web Page or App

This has been going on for months, however after spending a couple hours trying everything I can think of I usually give up.  However lets have one last try Log onto my BT business account page no problems - Hover over products and services and drop ...

Compensation claim

Any clues how I can make a claim for waiting 6 months for a fibre install at my business address. It was ordered in August 2025, and has been ongoing with Complaints team in India ever since. I have had around 5 failed appointments, and have been una...

My Yealink Phone cannot find the base.

We have a W73H yealink handset, that has been working fine since it was set up.We have only just realised that it had stopped working.The handset is searching for the base but will not link to it.I have gone through the resetting process  but nothing...