BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Can’t register 2nd phone

Same as others can’t register 2nd phone number showing with red phone underneath

Cannot see the original external callers number when a call is transferred from colleagues

Hi, Reaching out because I´m cant find obvious answer to the problems we have regarding number presentation on incoming forwarded calls. New user to Cloud Voice. Setup: BT Cloud Voice and Poly Edge E220 phones Problem: We cannot see the original ext...

Mytime Kroger - Intermittent issues with BT Business broadband performance

Has anyone experienced intermittent connectivity or slow speeds on BT Business broadband recently? I’m trying to understand mytime.kroger whether this is a local issue or something more widespread, and what steps have helped resolve it. mytime.kroge...

BT have lost my phone number (small business)

Had fibre installed a month or so ago. Learnt that we had lost our number/line. Acording to Sky BT had "cancelled" number and number was "lost". My wife and I have wasted a lot of our time trying to get this resolved being directed from "pillar to po...

BT Voice Cloud Express App - Calls cut off after one minute! So frustrating!

Hi - We're using the BT Voice Cloud Express app installed on Android phones to take calls when out of the office building. I am having a persistent issue where calls go dead after one minute - this happens on various different handsets so does not se...

ASSISTANCE PORTING OUT BT BUSINESS NUMBERS

Hi thereI'm looking for the correct person to connect with to discuss moving some landline numbers across to another provider.I've tried the BT Business WhatsApp group but no response so far.

BT Onephone decommissioning

As the BT Onephone system is being decommissioned in March 2026, I will be glad to cancel our services with BT & go elsewhere for our telephony. This is due to a long history of awful service & underhand sales techniques which have cost us tens of th...

Failed port in

Ever since we went live with BT on 2nd October, BT didn’t take over properly from our previous provider. So we have requested a port in on both the 7th Oct and 21st Oct which was due to take place on 16th Oct and 31st Oct, respectively. Each time bei...

Cloud Voice Express

Afternoon all.What a joke! A company as large as BT launch products that do not work or have so many faults. They have us over a barrel. We sign contracts,so there money is guaranteed. Trying to get through to them is a joke as well. Live chat is ...

Unknown number on itemised usage list on monthly invoice

For the last 3 months an unknown number is listed on my itemised call list (32 this month). I have spoken to Billing on two occasions and they are now saying it is not a billing issue and I need to speak to 'technical' However calling the fault line ...

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