Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the Cloud app?  Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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Cloud Voice porting old numbers circle

We've just switched to CV at our small business, put in all the new phones ready for porting day when our old numbers from the SIP system would be transferred over Several days later and about 20 phones calls and no porting has happened. All that hap...

Fraud

I opened a bt account in my name only in 2005My number has been fraudulently used by my ex business partner, there is no partnership agreement which legally binds both our names  into a partnership.The business ceased trading 1 year agoYet my ex busi...

Sky-999 by Member
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AI-Powered Healthcare Transformation Trends

Hello,Artificial intelligence is reshaping healthcare by streamlining diagnostics, enhancing patient care, and supporting medical research. This topic explores how AI is used for predictive analytics, personalized treatment plans, and efficient data ...

Quality of DECT v Powerline

I have a Yealink W56P DECT phone and I have an powerline adapter with ethernet port in my office.  So my question is, connect the phone base station to that ethernet port (i.e. using powerline to the router) or connect the base station directly to th...

DrMopp by Member
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BT Business Cloud Voice Internal Call Transfer not working

One of our branches are unable to transfer calls internally. When they click transfer, enter the extension number, they can hear their colleague, but once they complete the transfer, the lines goes dead. I've tried calling BT Cloud Voice and they pas...

MHarkin by Member
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Resolved! Turning off handling multiple calls at once

I have just moved to BT Cloud Voice, and have setup the 2 digital handsets that BT provided. Currently working okay, but i've noticed that when I am answering one call on one of the handsets, the other handset will still ring if someone else calls in...

cx45 by Member
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Copper connection cut off

We are a business in Bethersden Kent which doesn't have fibre in our roadI am being urged to swop to a new agreement ready for when the copper lines are cut off.I am worried we will be left with out our phone lines when this happens,   what is in pla...

Shoobrn by Member
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Digital landline number

Our charity recently took out a business account to include a digital landline. Problem - the number issued does not relate to our area. How can we get it changed?

CoPs_62 by Member
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