BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Data only line additional compatible handsets

I was recently switched to data only line and BT gave me a Yealink W73P (W70B base and W73H handset). I find the handset a little on the small side. I bought another brand DECT phone, but it wouldn't work. It registered and rang, but wouldn't answ...

Resolved! Cloud Voice without having physical premises

We have been on BTCloudVoice for a couple of years using it both in a physical office and remote locations.We have recently closed our physical office and are working from remote locations exclusively.Our business broadband and associated landline ar...

W60B factory reset and default login

Hi We have a W60B bade and the W56H handset and unfortunately a phone needed replacing, so ordered a new one. I went to try and log in to the online portal in order to transfer the phonebook to the handset, however the login credentials were now inva...

VOIP - Blank Commmunication internals call

Hello,We have a BT Cloud VOIP phone system with DECT and yealink landline phone :- From DECT or Yealink, calls work from outside to inside and inside to outside.- From DECT to Yealink or Yealink to DECT, calls work from internal to internal. (Via sh...

Can Cloud Voice Express app on iPhone remember login credentials

It seems to me that BT have disabled this feature that works in 95% of other apps. Am I mistaken or is there a way to add my login credentials to Apple's Keychain ?

Outgoing voicemail message on Cloud Voice Express/Yealink phone

Since having the Cloud phone stuff I can't see how to record my own personal outgoing message for voicemail (i.e. my "telephone answering machine message") - callers get "Welcome to BT Call minder" . . . This is just the tip of the iceberg on issues...

Transfer of 01245 no to new business owners mobile

Hi AllHave landline, broadband and cloud at home office.01245 no I have had for decades diverts via cloud phone to Internet phone in office.Cancelling landline and broadband on 23/12 as retired.Colleague agreed to take all my future work enquiries on...

New Phone System Question

We have upgraded our internet to Fibre & with that we have upgraded to VoIP.We need to have 4 or 5 cordless phones for use around the building & the ones we currently have are DECT (4 off Panasonic KX-TGCA41E).We currently have just the new VoIP desk...

BT business smart hub 2 .help

I have just been switch to bt broadband for a business phone line. Business smart hub 2. With a Cisco desktop phone .All working fine Purchased a by advanced digital home phone with Alexa. To connect to the business smart hub2 . Phone registers f...

New phone

Just got the new voice express phone, set up and haven't got a clue!How do we connect with our other phone, our old one?Can you record your own message?

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