Phone system
Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by Grand Guru
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Failover internet for BT Cloud Voice

Hi,  Please can someone recommend a way of having a backup / failover internet access in the event the bt infinity should be unavailable? In the past I had a peplink load balancer setup with both a 3g dongle and a 2nd fibre connection by another isp....

Resolved! BT Falcon Mk2 IP Phone TB-30 - Default Password?

Hi, I have recently taken delivey of a BT Falcon Mk2 IP Phone TB-30, I don't plan to use it on the BT Hosted VoIP service I want to connect it to my own VoIP Server. Hence I need to configure it manually. The simple guide that came with it doesn't me...

Plasma by Member
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Resolved! Call forward only during specific hours

Hi all, anyone know if you can automatically select call forwarding only during specific hours? i.e. 8 to 6pm Thanks

Jem by Member
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Resolved! Help Re VOIP please!

Hi I run a small consultancy business alongside my other employment. I have a VOIP phone line (056 etc) but this is on a residential line, with apparently no facility for any added features. I was hoping to use this as my "business" line until the bu...

PLSS by Member
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Resolved! Linking Headset to BT Office Communicator

Hi, I have a Plantronics CS60 USB headset, that's wireless via DECT. How can I get the BT Office Communicator to recognise me pressing buttons on the headset (e.g. to answer a call)? At the moment the software ignores the actions of me pressing the h...

Resolved! Using Falcon IP Phone in other countries

We have 2 VoIP Lines and one Falcon IP phone, with another on order, I have a colleague who works for us in Thailand, theoretically, if I get another VoIP line and order a Falcon IP phone for the new line, I should be able to it ship to him, he can p...

Resolved! Help configuring Versatility V-IP FeaturePhones

Hi, I have a few V-IP FeaturePhones that connect to our Versatility PBX and it seems when they were origionally set up they were configured with static IP addresses rather than to use DHCP.  This was fine while they remained on our network but we are...