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Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and BT Cloud Phone.
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Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

BethM by • Administrator
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Hosted Voice and Broadband Voice migration

Hi All,   If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following  numbers where...

markp by • Grand Guru
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BT Moedem question

I been with VM for the last 10 years and it was easy to use my own router by putting VM's hub into modem/bridge mode, but I'm getting really frustrated with BT. I was told that BT's Hub2 cannot be placed into bridge mode or modem mode, and I would ha...

What phone system 2024

What phone system 2023We are kicking off looking at a new voip phone system in January, I can’t see any standout products on the market. What would people recommend?Things we need/ wantWe have 2 contact centresAPI to integrate with custom erpOffice 3...

krusty by • Member
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What phone system 2024

We are kicking off looking at a new voip phone system in January, I can’t see any standout products on the market. What would people recommend?Things we need/ wantWe have 2 contact centresAPI to integrate with custom erpOffice 365 intergration/ provi...

rawan5 by • Member
  • 806 Views
  • 1 replies
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BT phone ports to ethernet conversion, need Advice

My pc setup is miles away from my router so I have a really bad internet connection however I have noticed these BT phone ports and to my surprise they run CAT5E and I want to convert them to ethernet.In total I have 3 of these ports, one in the livi...

Yealink Desk Phones - Admin Password

Hi Guys, We have the BT Cloud Voice system with a number of both Yealink SIP-T46S & SIP-T48S desk phones. We not need to log into these desk phones to change the settings from Static IP to DHCP IP. However the default password of fBi5m7Uw does not wo...

Zenith by • Member
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Issues with Yealink Cloud Phone

Really frustrated as I'm having trouble with the phone BT issued me when I took on the cloud-based service. Customer Service is so frustrating - I cannot call, as the phone is faulty and intermittently turns voices into a muzzy digital mess - barely ...

Safeguarding issues

Hello - could somebody help please? My 96-year-old father on a remote farm in Cornwall was sold a BT Cloud Voice business package with five lines in 2021 - plus BT Business Broadband in 2022 - at a cost of £239.66 a month. He does not need this syste...

Help with BT Connected triggered profile on Phone restart

Hi guys, I'm unsuccessfully trying to figure out how to do following:I have a smartwatch that is connected to the phone. Whenever it is connected I want to have the phone on silent (DND) as all the notifications are forwarded to the watch. When the w...