BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Yealink Desk Phones - Admin Password

Hi Guys, We have the BT Cloud Voice system with a number of both Yealink SIP-T46S & SIP-T48S desk phones. We not need to log into these desk phones to change the settings from Static IP to DHCP IP. However the default password of fBi5m7Uw does not wo...

Issues with Yealink Cloud Phone

Really frustrated as I'm having trouble with the phone BT issued me when I took on the cloud-based service. Customer Service is so frustrating - I cannot call, as the phone is faulty and intermittently turns voices into a muzzy digital mess - barely ...

Safeguarding issues

Hello - could somebody help please? My 96-year-old father on a remote farm in Cornwall was sold a BT Cloud Voice business package with five lines in 2021 - plus BT Business Broadband in 2022 - at a cost of £239.66 a month. He does not need this syste...

Help with BT Connected triggered profile on Phone restart

Hi guys, I'm unsuccessfully trying to figure out how to do following:I have a smartwatch that is connected to the phone. Whenever it is connected I want to have the phone on silent (DND) as all the notifications are forwarded to the watch. When the w...

Cloud Voice Express & DECT phone / voicemail ??

We have switched to digital with BT and have the new BT Business Smart Hub 2, with Cloud Voice Express.Is there a way to attach a DECT phone, or is should really say a DECT phone with voicemail. The reason for this is that the Cloud Voice Express is ...

I need some guidance on Cloud PBX integration

Hi fellow programmers. I just started my first job as a full stack dev and I was tasked to find and integrate a Cloud PBX into our application. After a lot of research it seems more or less possible but I don't want to give up just yet. Has anyone in...

Issue with software PBX integration

Hi, bit of a long one , I previously had BT Business number that was diverted to a VOIP provider which was then configured as a SIP trunk on the 3CX software pbx system - I was being charged extortionate amounts by both BT and the VOIP provider -A...

BT Cloud Voice - Off Net Routing

Hi all, wondering if anyone can assist with a long term issue we've been having since migrating from BT Cloud Voice? About 6 months ago we migrated from BT Cloud Voice to another telecom provider, we retained leased line and broadband failover with B...

How Do I contact BT if I can't use the phone because of profound hearing loss?

I have sent them a letter and they keep on phoning me despite mentioning that they should write to me instead of ringing. They don't have an email or chat option.

BT phone compatibility

Does anyone know why Hyperoptic state that most BT phones aren’t compatible with their VOIP service? I know the BT phone has a BT telephone plug but if I bought an RJ11 to BT phone socket converter would it work then, or is it more complicated than t...

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