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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Switched back to BT but landline number changed

Switched from BT to Vodafone 2 years ago with the same landline number and now switched from Vodafone to BT last week (broadband went live on Thursday) and when buying the package I selected the option to keep the same number. However phone line only...

Speak to a Human

I cant make or receive calls, can't get to speak to anyone. Any numbers where i can speak to a human??

Porting Out Local Number from BT

Hello Support! We are in process of porting our local BT phone number (business) to new VOIP provider (Telnyx) and looking for BT information to be listed in Loosing Carrier section on LOA form (link to a screenshot https://app.screencast.com/AArzl6b...

melford by • Member
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  • 1 replies
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ERRONEOUS SUSPENSION

We have always paid by DD but because of a fault in BT system they took the wrong amount and now say 24hours for reconnection

Switching from BT Business

We are retiring and closing our small business, so have cancelled our BT business broadband and land line bundle. Wanting now to switch to a residential broadband/landline contract, and ideally keep our landline number. Problem is suppliers such as S...

worker by • Member
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  • 2 replies
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Delayed installation and inadequate complaints process

We are still waiting to be switched from Plus-net to BT Business which was scheduled for 1st August 2025. Over the last month I have spent hours on the phone and had 4 aborted attempts at instillation by Openreach. I was told by BT my complaint would...

Resolved! Phone Won't Ring on VoIP

I note that others have had my problem, i..e. I have had just converted to VoIP using a Cisco ATA 191connected to my analogue phone which incorporates a bell ringer.  I note John Geddes had this problem. I understood from him that the problem lay wit...

Dealing with a fault

Why do BT never contact you directly when you have an issue, I have raise  two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call  . Three months in and  getting no were...