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Where BT Business customers help each other get the most from business products and services.

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The Community is an active and collaborative place to learn more and ask questions to fellow members. Check out our most popular conversations happening right now.

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Being ignored

HiI'm hoping someone here will be able to point me in the right direction.We ordered a DIA installation some 7 months ago and were given a CCD of the 20/06/2024 but are still  waiting for it to be installed. We have sent numerous emails to the variou...

DWL by • Member
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Identifying Copper lines - Corporate Environment

Posting here because there doesn't seem to be anywhere else to go.Am a sysadmin for an organisation with MANY sites, many that aren't well documented. May have alarm lines, door access controls, etcStarted identifying lines when they were in the thou...

BT Expert cut off my Phone line

BT EXPERT  engineer came to switch my dental practice from Analogue phone to digital .I had the new  BT Smart hub 3 router and BT Cisco phone they sent. He CUT OFF my analogue without getting my digital cloud voice working. He said it was someone in ...

kat by • Member
  • 88 Views
  • 2 replies
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Broadband Complaint - Email Address?

Does anyone have an email address for BT Business Broadband complaints? I have tried consumer-resolutions@bt.com, and asked to forward onto the correct email but haven't had any response (not even automated) saying that the complaint is being looked ...

olliedw by • Member
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  • 1 replies
  • 0 kudos

Increased spam posting over last few weeks

Over the last few weeks, the Community has received an increased number of spam posts from many different accounts. We are taking steps in the background to address this and reduce the impact on the Community.     We ask that all users adhere to the ...

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BethM by • Administrator
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Raise complaint about incorrect billing

Hi, Is there an address, both physical and email that I can contact in order to complain about a BT Business billing issue that six months on, BT has made no attempt to resolve and will not engage with me on as the named person on the account no long...

VPance by • Member
  • 155 Views
  • 2 replies
  • 0 kudos

PPPoE On Custom Router

Hello, Just had FTTP installed today but i am using my own router which i am plugging the OTU directly into. I have 5 static IPs but the router will not let me assign them.I think i need my accounts PPPoE account to login with, with the router could ...

Kendarr by • Member
  • 159 Views
  • 2 replies
  • 0 kudos

HybridConnect (4g backup) not working

I have a BT BusinessSmartHub3 and every time I connect the hybrid connect box using an Ethernet cable it causes all my wifi and Ethernet connected devices to drop out.  Only way to stablise my LAN so far is to permanently disconnect the hybrid connec...

johng1 by • Member
  • 154 Views
  • 1 replies
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Welcome

A big hello and welcome to the Community. We’re your Community Moderators and are happy to help with any questions you may have.

BethM and AdamC

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At BT Business, sustainability is at the heart of everything we do. For over 30 years, we’ve been on a journey to reduce our carbon footprint and lead the way in environmental responsibility.     We’r...

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Fulfilment services for small businesses in the UK

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Advantages of having Guest Wi-Fi for your customers

As a business owner, Wi-Fi is important to the daily running of your business. But what about your customers?     Guest Wi-Fi gives your customers the opportunity to receive free Wi-Fi whilst at your ...

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