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Where BT Business customers help each other get the most from business products and services.

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Unable to login to BT Business account

For some time we have had two BT accounts under the same email address. One was a "phantom" account with no services/billing details and one was our usual business account. We have previously been able to login to the business account only if we visi...

Boost your cyber confidence with our Cyber Support Hub

We’ve just launched our Cyber Support Hub to help support businesses like yours.   The Cyber Support Hub from BT is a free resource to help small and medium businesses like yours decode complex cyber security topics, with simple steps, expert tips an...

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BethM by • Administrator
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Broadband connection - 6 months and waiting

SIgned a 3 year contract with local BT business in Jan 2026. New line required and extra construction charges (new pole) agreed and signed for (twice!).  Original order cancelled by BT in march, then reinstated. Now they tell me that I have not autho...

My post here has disappeared

Yesterday I placed a post regarding my landline which is not working.  I described how the chat operator terminated the call for no reason other than I had a gmail email address. The post is no longer here on the forum. Has somebody deleted it? Also,...

wifi extender smart hub 3

I have a smart hub 3 for business and a smart hub 2 for home. When I connect a wifi extender to the smart hub  2 it connects almost immediately , but it won't connect to the smart hub 3, is the smart hub 3 restricted for wifi extenders? thx  

No landline connection

I have a Panasonic landline and it’s saying check phone line when I searched up on the internet it’s saying the base isn’t detecting a dial tone what do I need to do to resolve this many thanks  

Billing

I am supposed to get paper bills but you don't send them I then requested an email with bill to download.You have sent me a bill belonging to a lady in Scotland.This is totally unaceptable how can I pay when you can't send a bill out

6466 by • Member
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