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Where BT Business customers help each other get the most from business products and services.

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Help - No internet

On Thursday when arriving at work I could not connect to Broadband and despite numerous reboots, checking wires etc nothing would work. I sent staff home to work from home which is far from ideal and I also went home, so lost pointless commuting time...

Locked out of my email account

I changed my email password yesterday after noticing some unusal account activity and now i'm recieving the following error. I have tried resetting through my btconnect account as suggested in the various help articles. but it seems to just reset my ...

LolC_0-1739545339194.png LolC_1-1739545448295.png
LolC by • Member
  • 114 Views
  • 1 replies
  • 0 kudos

Fibre installation

BT are saying that our business can only have fibre if we pay for a £250 private lease. However a private line was installed for the business located either side. Having researched the fibre availability in the area, I can see that the vast majority ...

PBF by • Member
  • 153 Views
  • 1 replies
  • 0 kudos

No landline for weeks

Incompetent BT has messed up my business number. I do not have a landline for 3 weeks. They can't transfer from digital to analogue line that they suggested to do. Complain with head office going no where and my business is affected. What are my next...

Nazd by • Member
  • 213 Views
  • 2 replies
  • 0 kudos

Complete Wi-Fi Plus Disc: issue

Broadband recently upgraded and installed and extra discs to boost wifi seem to be working fine  on the allocated network and password.However  I have set up, (as offered on the system),  a "guest wifi" from the "Hub manager" with new name and passwo...

Cloud Voice Express Limitations questions

We have CVE with 1 line and 3 Yealink handsets. May I ask a few questions to confirm the business had chosen the right product please:1) CVE can only handle a single call incoming/outgoing at a time?2) Is CVE only a single-line solution? what if we a...

Resolved! Failing PCi compliance scan due to port 7547

Please could anyone offer advice. I seem to be going round in circles with BT and AIB merchant services about a failed pci scan. Im honestly not a tech buff atall, and my knowledge is limited. The pci scan run by AIB merchant services has failed due ...

joebar0 by • Member
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  • 4 replies
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Faulty Yealink Handset

Has anyone out there had any problems with their Yealink W70 handset?  We have two and both have had to be returned because they 'lock' on the speed dial screen and you cannot press any buttons.  Now it has happened for a third time.  I cannot believ...

One way transmission

I have BT cloud voice and it's one way transmission, they can hear me but I can't hear them. I've diverted the line to my mobile and it's still happening. So that tells me the fault is within the rickety BT VoIP system, they of course don't open unti...

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