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Where BT Business customers help each other get the most from business products and services.

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Dealing with a fault

Why do BT never contact you directly when you have an issue, I have raise  two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call  . Three months in and  getting no were...

BT Cloud Phone Ongoing Issues

We are a business and have around 9 BT Cloud Phones on our site.  Everything has been OK for 18 months and all of a sudden, the phones are failing - and at the same time.  Not all of them, but we currently have 4 of the phones not working.  Nothing h...

Complaints procedure

Whats the best way to proceed with a complaint now? 3x chats and 2x phonecalls and operators have been unable to resolve my query/complaint. I completed the online complaints for a week a go, when they say they aim to respond within 48 hours. whats t...

bcw by • Member
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How do I backup the settings of our Business Smart Hub 3

Hi all,I am trying to locate the correct method for backing up the settings of our BT Business Smart Hub 3, as sure we have done this in the past with previous models, however the current Hub 3 appears to have no settings to allow the current configu...

Darron by • Member
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Resolved! Cisco ATA 191 or 192

 If I buy a Cisco ATA 191 or 192 via https://www.businessdirect.bt.com/ Will it come set up with Zero Touch Provisioning and work with Cloud Voice Express out of the box (following setup on the Cloud Voice portal)? 

aac74 by • Member
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  • 1 replies
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Business contract without consent

Hi!Wondering if anyone has had a similar situation. Someone from BT tried to contact us to sell an “upgrade” for an existing broadband at one of our addresses, they didn't manage to get hold of us because we refuse to speak to anyone from any call ce...

Calls not transferring to hunt group when no answer

Our receptionist is off on holidays and when callers select option 2 on our switchboard, it's not being transferred to other users under the overflow (006). We're missing lots of calls and business due to this. It was working and we haven't changed a...

MHarkin by • Member
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  • 2 replies
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Telecare Alarm

BT has notice to us saying that if our business is using health care alarms, we need to let them know because these devices will be affected when the traditional landline is switched to the cloud. Their notice asks us to call 0800 121 7445 to registe...

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Bubs no working

My hubs couldn’t turn to blue , I try switch off and back on still same?

Sadieqi by • Member
  • 263 Views
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