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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18434 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 20988 Views
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9754 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34446 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 26297 Views
  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16170 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 278503 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12337 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 7863 Views
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11532 Views
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  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12274 Views
  • 3 replies
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VOIP Handset with new Superfast Broadband Router

We currently have broadband coming into one building with a BT 2Wire router. Into this we plug in a standard telephone handset with a base station and remote. We use the remote in a 2nd building (office) to receive VOIP calls on our dedicated VOIP li...

Joeboy by Member
  • 5991 Views
  • 1 replies
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POP3 email on Nokia Lumia 520

I've just switched phones to a Windows Phone (Nokia Lumia 520), i've tried every setting under the sun to get my @btconnect.com emails to my phone. - Add an Account- Other Account- Enter email address- Enter Password- Sign In Error Code 80004005 I st...

MarkG by Member
  • 10891 Views
  • 1 replies
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Multiline Signalling Options

I need to know the difference between the three Signalling Types for Multilines delivered by NTTP into a Telephone System or PBX, they are :- Pulse ToneTouch ToneDual Tone I am lead to believe that Pulse Tone is as per the old Rotary Pulse Dials and ...

broadband wireless extension

Hello .    I know this subject has been covered before ( and I have read through the answers above , but they do not quite cover my question ). We have  separate office/room approx. 100mtrs from our main office (still in the same bulding ) where the ...

krg136 by Member
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  • 2 replies
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File Manager Pro

The downloaded BT PDF helpfile mentions "File Manager Pro" as a way of uploading & managing files within my site. Viewing the revised "Control Panel" no icon for File Manager Pro exists, I really don't want to use Ftp to transfer files.Anyone else ha...

You cant make it up!!

Logged a call yesterday for broadband fault -same old issue - Noise Margin drops to below 3dB on the downstream and browsing is painful; Called in and logged call - informed them Done a Router Swap, nothing on line, its in the test socket, they agree...

Easysitewizard pro not publishing

I am trying to update my website using the easysitewizard pro - I have saved the pages that I have made changes to and have clicked the publish button to overwrite the old website but when you go to the website it hasn't made any changes it remains t...

Ally_J by Member
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  • 2 replies
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3G Dongle problem

Hello People,                   I have the E170 3G BT Dongle, it works fine on my notebooks running Vista, Win7 and Win8 but I have just installed the preview version of Win 8.1 and cannot connect, it says: CONNECTION ERROR  23 INCORRECT FUNCTION ......

Wizard by Member
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  • 0 replies
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BT don't care

Not sure where to start, but this is a complaint about your service, or lack of it! I run a small business and last February thought about moving my office home to spend more time with the family and this is when my nightmare experience with BT and C...

BT Business Infinity

We had this installed on 26th June in our office and have had very little or no internet since then. We have chased BT everyday, done speed tests everyday and had 5 Engineers out now. All our equipment in the office is OK and they have reported the f...