Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark: Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...
Hi all, Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them: 1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...
If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection. Steps to ta...
If you receive this error message when trying to view your web site, it can mean one of several factors. 1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...
Hi All We have recently received a few queries on how to download and install the latest version of BT Access Manager. Please visit the Help and Support pages of BT.com which shows instructions on how to complete this. How do I download the lat...
BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's; - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Hi Guys Microsoft have just future proofed the 365 product to work with IPv6 technology. Because of this there are a new set of email servers that we are introducing. Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...
The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...
Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk, I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots. Hopefully this guide will be a bit more stra...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.
I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.
Please find below some useful guides for the BT Web Hosting Package BT Eshop User Guides PMYADMIN User Guide FTP Manager User Guide Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...
Hi All, We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached). A quick Google search will show many posts relating to the Domain Renewal Group. BT d...
From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider. You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...
Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...
I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
Hi all, I'd like everyone to read this before they post: http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1 As of now I will be taking these very seriously, and will be deleting and banning as appropriate. And so that you are a...
This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers. As an ac...
We had a BTnet outage last night but turns out it was a planned outage. However we didn't receive and sort of notification. How do I go about setting up some sort of notification so that we get to know about these planned outages? Thanks Duncan
I have a website hosted by BT and "Designed" by myself.I have recently decided that the site needed security to get rid of the Chrome "site not secure" message.Using WSIWYG14 which is great and a Secure FTP extension I have made attempts to upload on...
Setup. I have a BT Infinity Broadband account with 5 static IPv4 ips to a Draytek 2860 box. It's all working for IPv4 but I need it to work with IPv6 as well. I tried the Draytek instructions, which is to use PPP for IPv6, and I do get an IPv6 connec...
Hi, I have a customer with a BT ADSL line or ADSL2 line. Not sure. The line has been checked by bt and is working ok. We have a Netgear D7000 router connected to it for our cctv systems remote monitoring.The router has been in and working fine for a ...
We currently have a 'Main' number with 4x DDI's on an ISDN line. We have now had a leased line installed by another provider, and wish to port our numbers across. However BT are telling us that DDI's cannot be ported. Has anyone any experience of thi...
HiI'm writing on behalf of my colleagues who have received letters over the past year stating that a bill needs paid.The letters are addressed to their address but the Supply Address is different (same street/different house number) and despite attem...
We have a block of 5 static IP addresses. We have 1 IP address assigned to our firewall for VPN access for remote users. However we are getting very intermittant connectivity when trying to access the VPN from external connections. We have tested by ...
Canon printer:- wifi and Home Hub 3Printer wifi has gone (disapeared a couple of weeks ago cannot get it back). I assume its the fault of HH3. Surely, surely, surely in 2019 I don't have to set the printer up with a static address? Do I? Perhaps tha...
I see that its possible to buy a business telephone number. I am sure BT offer me numbers and there are loads online. However its seems you dont 'buy' them, they all seem to be virtual numbers that are forwarded (at a cost per minute). But are there...
We have two businesss that are both using the same main phone number. As part of this phone number we also have a bunch of direct dials set up. The two businesses are now splitting. One will retain the original main number and we want to give a new...
