If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails: How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...
Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark: Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...
Hi all, Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them: 1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...
If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection. Steps to ta...
If you receive this error message when trying to view your web site, it can mean one of several factors. 1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...
Hi All We have recently received a few queries on how to download and install the latest version of BT Access Manager. Please visit the Help and Support pages of BT.com which shows instructions on how to complete this. How do I download the lat...
BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's; - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Hi Guys Microsoft have just future proofed the 365 product to work with IPv6 technology. Because of this there are a new set of email servers that we are introducing. Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...
The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...
Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk, I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots. Hopefully this guide will be a bit more stra...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.
I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.
Please find below some useful guides for the BT Web Hosting Package BT Eshop User Guides PMYADMIN User Guide FTP Manager User Guide Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...
Hi All, We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached). A quick Google search will show many posts relating to the Domain Renewal Group. BT d...
From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider. You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...
Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...
I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
The BT2700HGV DSL diagnostics shows a setting for impulse noise protection. Presumably it 'does what it says on the tin' and in someway protects against impulse noise. The question is, what is that measured in and what does a particular level mean?...
Hello all,There's a fly in the ointment that I've come across just now: I was intending to set this timed extension lock scheme to work outside office hours by using the Night Service setting. But I noticed that the phone at my reception (ext 20) wi...
I would like to obtain the caller information in real-time.I need to know what trunk line is ringing and what the CLI number is.I also need to know which extension answered.This will enable my call centre software to pop-up the customers details to t...
Hi everyone, Hope someone on here can help, My boss has downgraded the ISDN 2e line to single standard Analogue Line; the ISDN box was swapped this morning to the standard NTE Master Box. The Versatillity system now has an Analogue card in there. W...
Im dissapointed to report we've had to close our eshop because i cant adapt it to our business or adapt our buisness to it. The problem is the delivery methods. Ill explain we operate a landscaping supplies company based in Derbyshire,UK. We deliver ...
Hi,I know how to hyperlink to an anchor on the same page. But how do hyperlink on a differnt page. Example, I have a some summary news event on my home page and i want to link them a particular section on teh Events page. I have set up the anchor on...
I am not an advanced web designer by any means but I do, to some extent, understand coding. I have built a basic, static site for my Company to relace my old site and I have used Eazysitewizard Pro to do this. However, now that I want to incorporate...
Hi You should be able to transfer calls between Featurelines, please see the user guides (at the bottom of the page) for more information. Or you can call the helpdesk on 0870 513 3399 if you are having problems. If you get a mobile then you may have...
Hi,I have a monthly feed set up into Google Base from my e-shop. This has been working fine but this month has brought back an error 'Internal error, feed was not fully processed'. When I check the details it says Detected encoding: UTF-8Detected del...
Hi I want to password protect my free webspace at http://home2.btconnect.com/snrhoggemblen so that only i can view the site I have tried searching on here and followed a couple of suggestions for .htaccess / .htpasswd. but I am unable to get these to...
