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Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 468 Views
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 4533 Views
  • 0 replies
  • 3 kudos

Why BT Converged Hub error when in bridge mode on Smart Hub 2?

Why do I receive the following error?             This is a new Smart Hub 2 switched to bridge mode and connected to router. Internet now lost and cannot access Smart Hub admin console via ethernet. My router worked perfectly with our previous ISP's ...

BT Converged Hub.png
Pipps by Member
  • 1160 Views
  • 2 replies
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UDM SE - Vigor 130 - BT FTTC - Won't resolve a WAN IP

Hey folks,This one is driving me mad. Managed to get this UDM SE setup yesterday and it connected to the internet eventually fine, that lasted for about 8 hours when it suddenly just lost its WAN address. It eventually started connecting and disconne...

lamar4 by Member
  • 738 Views
  • 1 replies
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UDM behind FTTC

Hello BT Community, This is probably in the forum somewhere but I'm getting frustrated with WAN connection profilehave a BT Business Hub via Broadband Port > FTTC. When I connect Ubiquiti UDM to LAN port all is well it connects fine once I change the...

Question about BT Internet Complete WIFI

Hi,I have a Smarthub 2 from BT Internet, but have crap WIFI reception upstairs.I've seen BT do a black "complete wifi" disc that gives you mesh internet, but you have to pay more per month to get it. I'm not interested in the white discs by BT, as th...

No option to rename devices on BT Business Smart Hub 3?

Recently replaced our Smart Hub 2 with a BT Business Smart Hub 3. The UI in the Hub Manager is not so different except there is no option to rename devices like there was on the Smart Hub 2. This is massively frustrating as I need to know what device...

Kart by Member
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  • 6 replies
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ISR 4321 router with fiber connector

I have ISR 4321 router with fiber connector , i have contact support of BT to configure my router (ISR 4321 )  and they give me the below details , i have configured my interface ( fast Ethernet giga 0/0/0 ) (fiber connector )  with the below informa...

tarek by Member
  • 867 Views
  • 1 replies
  • 0 kudos

BT Wholesale Broadband Connect

Anyone in the UK able to provide info on how this service would be handed off to a small ISP?I'm starting with a small ISP end of next week and would like to turn up with a modicum of info if possible.I know they are using juniper for their backbone ...

PHONE LINE AND BROADBAND

Our charity has just taken over a derelict building from our local council as an asset transfer. We need a landline and broadband installed. How do we go about it? The building has been out of use for 20+ years so is not registered with the post offi...

BT broadband renewal pricing game

I am out of contract with BT and currently use Full Fibre 300 at ~£50/month. I called the cancellation number and they offered 300 at £40, 500 at £50 and 900 at £51. New customers can get 500 for £31.Have any of you been able to get the new customer ...