How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
We've just moved over to BT provided VOIP phones, and part of that change involved installing a new copper line. I've just performed some speed tests and whilst the download speed is perfect (around 74Mb down), the upload speed is abysmal (around 4M...
We have fibre to the premises which plugs into the BT Business Hub 2, via its modem socket (rj11?) I was wondering what details I have to put into the Draytek to get it working with the line? On the Draytek WAN > Internet Access screen, is it PPPoE ?...
Hi All, I have a farm property that has had three copper phone lines installed for some time each with a unique number and each with its own contract including broad band. Lines are installed to the yard the office and the house. The house has been i...
We are a small start-up business, an event venue, trying to re-start post covid. My MD signed with BTOpenreach for our internet, on 24th April 2023. The landlord's lawyers sent the wayleave to the very pushy salesman, as requested, on the 25th April...
I've had Hybrid connect installed for about a month now.The first device would not connect to my router, so that was replaced.The second device connected Ok to my smart hub 2, and I could get a good 4g signal. After about a week the 4G signal started...
I have recently upgraded to FF and now have a BT Business Smart Hub 3. I have a number of the black WiFi discs which I used with my previous Business Smart Hub 2. Is it correct that these discs will not work with the smart hub 3 as I have been stru...
I may need to relocate to an office which does not have or permit bt lines. I am 6 months into a two year contract for broadband and cloud phone. Any idea what my cancellation charges are likely to be. current monthly rate is approx £50.00
I'm hearing there is now a Business Smart Hub 3 in existence. Seeing as my current smart hubs are a P-o-S, which I can't get rid of due to the hybrid connect reliance ... does anyone know if there is any significant feature improvements in the new h...
We have recently had two 1Gbs leased lines installed and configured as Primary + Failover, with a routed subnet.This is a wires only install.Failover is via BGP and is all configured.I trying to find an answer to 2 questions.1) What is the normal op...
Hi, I am a BT Business customer with FTTP 900Mbps+/110Mbps. When the service initially went live around a year ago it was rock solid and all speed tests were showing 900Mbps+ down (pretty much everywhere I test it).... this was great and I was raving...
