Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
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BT Engineer request

I am trying to get a BT engineer sent out to a property on our corporate account, i have been round and round in circles trying to arrange this and just get passed from pillar to post to try and get this sorted.  Reported the fault online, and everyt...

BT Hub 2 + BT Disc Setup questions

Hi, hopefully there are some BT Disc users here.Just moved to BT and setup the Hub2 with fast 500MB speed.Change the Network Name and Password to the old supplier one (my own geeky name) so easier to migrate family and devices to it. No issues hereI ...

Keeping btconnect email with a new BT business contract

I currently have a BT business contract with a bt landline and copper wire connection. I was advised that I could now switch to new BT business contract with fibre broadband and no landline. If I do make the switch, will I still be able to keep my bt...

Is BT a good broadband?

I am moving into a new house with a 1 year contract with a few more people. Since I'm only staying at the place for a year, broadband plans are pretty limited. I basically limited it down to 2 choices, cuckoo (80mb) and BT (63-70mb). I initially want...

Legal Action for moving office

Prior to renewing our BT broadband contract I explained we would be moving premises over the coming year and were told bt BTBusiness this would be no problem. When we moved office, we needed to increase the size of the broadband to accommodate and a ...

SFRG by Member
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BT Business Billing

Please can someone help in regard to BT Business Billing through BT Home Counties. I have raised two complaints having been waiting 9 months for an upgraded service for my business broadband.I have been subjected to cancellations of service having be...

LASS1 by Member
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  • 4 replies
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Question about BT Internet Complete WIFI

Hi,I have a Smarthub 2 from BT Internet, but have crap WIFI reception upstairs.I've seen BT do a black "complete wifi" disc that gives you mesh internet, but you have to pay more per month to get it. I'm not interested in the white discs by BT, as th...

Resolved! BT Business Smart Hub 2 Static IP Issues

Hi!I've been trying to configure a remote connection for 5 managed devices on our corporate network, to do this we have purchased 5 static IPs. These devices need their IP addressing to be manually configured, so I've assigned each one an IP address ...

SOGEA Broadband speed highly variable - is there a wiring issue

We have a building which has a 100 pair copper cable from the street cabinet  which is 300m from the DP point in a riser cabinet.  This is jumpered across krone strips to a 100 pair which runs up the riser to the comms room on the 3rd floor.  From he...

BT to router connectivity diagram.jpg
P-J by Member
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