Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 2 kudos

Failed at every level

We were contacted by BT with regards to installing a new full fibre line that would give us a saving against our current costs.1st appointment made and the engineer turned up without the correct access equipment.2nd appointment ,the engineer didn't t...

Aitch by Member
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  • 1 kudos

Min broadband service

Should I be paying for a substandard broadband service ie 10.2mbs download and 0.87 upload?

Moving offices - plugging BT router into existing intranet

I am hoping someone can help.We are currently moving into a new office (there are several businesses in this office building and they all plug into existing intranet sockets to access the internet). (I have tested my laptop direct into the intranet v...

RALOW by Member
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BT Business Hub 2 connection with Tenda Nova MESH router

I just switched from a BT Home Hub (residential line) to a BT Business Hub 2 (business line) to make business accounting easier for my small home business.I have a 3 device Tenda Nova setup that worked well with the Home Hub but steadfastly refuses t...

Niceone by Member
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BT smart hub 2 issues with SIP trunks

I have a BT smart hub 2 with a fibre line and 4g backup, this then leads into a Draytek Vigor2862 and then into the rest of the network.  I use the BT hub in router mode and have my Draytek in as the DMZ device. I have no issues with all the ports be...

J-WCS by Member
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Continually dropping internet connection! SK9 Area

For the past few days now, the internet has been dropping in my office.  Business broadband, fibre. The router flashes orange, everything goes down, usually, it comes back on within a minute or two, but sometimes it takes a few minutes, it was down f...

k3v1n by Member
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Hybrid connect

Hi set up a new smart hub 2, hybrid connect & disc on saturday. The hybrid connect centre light is white & 3 bars are flashing red in every room i have tried & even next to hub with ethernet connection.HELP!!

Resolved! BT Business Smart Hub 2 with a Meraki FIrewall

We recently had a "SOGEA" broadband connection installed with a BT Business Smart Hub 2 and I'm hopingsomeone can clarify the best way to connect it to our Meraki firewall without dealing with double nat. I think we need to put the Hub in "Bridge" mo...

pwp by Member
  • 2 replies
  • 0 kudos