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Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Does living next to an electrified railway cause WiFi outages?

Some friends of mine recently moved into their new house (in Belgium.) It is located on a small hill, next to a double-track, electrified railway. Some 2-6 trains pass by every hour, depending on the time of the day. The ground level of the house is ...

Extend the coverage of BT Guest_Wi-Fi

Is it possible to extend the coverage of the BT Guest_Wi-fi without using up one of the available IP addresses used by guest users?We would ideally like to deploy this within our libraries, but to provide coverage, we would need at least 1 access poi...

Bobbins by Member
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4G Assure dongle not going blue when broadband is disconnected??

Hi I hope someone else has observed the same problems I am facing. I have a new 4G Assure backup connected to a New BT HUB and flashing green. However when I pull out the Broadband cable from the hub to test a fail over to 4G the dongle just flashes ...

LAN to LAN VPN with Business Hub?

Hi, currently have a LAN to LAN VPN (IPSec tunnel) running between our two offices, usuing Draytek routers. Keen to move to BT at one office to access 4G Assure and Gfast. However, after much searching I can't fathom whether the BT Business Hub can h...

justinm by Member
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BT Infinity Business Hub Replacement / Layer 3 switch

Hello all,I’m in need of setting up VLAN’s, I was planning on using a Draytek Vigor 2862 with a layer 2 managed switch but have found reports saying that it will only do 190Mb/s with PPPoe. My next option was a 2926 but I cannot find any related info...

lluked by Member
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4G assure and Bridge Mode

We have just moved premises and while I'm waiting for the new line to be sorted out I assumed the modem would continue working using the 4G dongle. However I have checked and it seems that when you have the modem running in bridging mode you cannot c...