Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Business Smart Hub 2 Guest WIFI Name Change

Good day, our Business Smart Hub 2 was installed recently & so we would like to change the public/free/guest WIFI to a name associated with the business. We would like the busienss/internal network to be different & separate.I only see an option to c...

Wilts by Member
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Setup static internet IP

Hi all After many years of internet issues, I finally purchased a aftermarket modem/router. Internet speed no longer drops (for no reason), the actual internet speed is 1 - 2 MB faster, jiggter and ping lower to. How I don't know how to setup my stat...

CT2021 by Member
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Office 365 Phone system vs traditional PBX

We currently have an old phone system and we are looking to upgrade, we are still using PSTN externally so an upgrade is needed.One of the options I have been looking at is to upgrade our 365 E3 licenses to E5 which comes with access to Microsoft's c...

Replacing BT Hub Problem ?

I'm replacing a BT hub with a dedicated PC running OPNSense (a fork of pfsense). I've set up quite a few of these on non BT customers connections and had no problems. I get everything to connect, using an HG612 modem with a PPPoE connection set up on...

Smart Hub as Access Point - Firmware Query

Hi, I am using a spare BT Business Smart Hub as an access point for a 'dead spot' in our premises, and all going fin but the firmware on this older device is out of date.  I would like to update it but from what I have read the only way that will hap...

DrMopp by Member
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Current state of broadband internet

I was a long term user of BSNL broadband when I was living in Kerala. Then I moved to Bangalore for work and tried various internet services. Each of them are equally good. Currently I'm a ACT (ISP) subscriber and pays ₹685/month for 40Mbps and 200Gb...

BT Smart Hub 6 Daily disconnections

After struggling and fighting with silly people to get BT to sort out the speed on my broadband and get it up to 52Mbps.I'm now in a situation whereby the router disconnects on a regular almost daily and reconnects all by itself.Reading the log file ...

mikej101 by Power User
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How to get more than 70MB down?! UK EDITION

Hey all.Most of my life I've been fortunate to receive 200-300mb down at my parents house. But I will now be moving soon to my first flat / apartment which I'm really excited about but at the same time a bit of a bummer because I can only get 67MB do...

Business Broadband & Cloud Order - Not Progressing after 5th attempt

We are a business whose BT reseller went bust which effected our service for phone and broadband in early March.  I rang and signed up to a new broadband and cloud based phone system with BT on 12th March and was told it would take 2 weeks to move ov...