Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 1 kudos

Re: OpenRG will go down for reboot in 5 seconds

I am a new member and have the following issue that I am hoping someone can help with. I have BT Business Infinity Unlimited (Fibre to Cabinet) I started getting drop outs about a month a go. Had 3 visits from Open Reach. New Pair to the cabinet. New...

Resolved! Dropping connection Issue

Hi, I've currently got an issue with my broadband connection constantly dropping in and out on a daily basis. I'm weary about getting an engineer out because of the possible charges. Is there any checks I can do myself to avoid those charges?

Resolved! Cannot change gateway on BT Business Hub 6

I've received a BT Business Hub 6 to replace an existing BT hub, but cannot change the gateway IP on it.The existing Hub has an IP address of, when I try and set this on the new hub I receive an 'invalid IP address' error. Is there any w...

danit by Member
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Speed dropping to 0.01mb/s

Hi All - new poster to the forum so please be kind! My BT business broadband has been very sketchy for a little while now (around 6 months) and I need some advice if possible. Normal speeds I achieve the below (from a bt wholesale test this morning)d...

£40 late payment charge - no bills

For the second time my internet connection was hijacked by BT telling me I was late paying my bill.... I received no emails telling me my bill was due. I followed the online instructions and to my amazement I was also charged a £40 late payment fee. ...

Pazz by Member
  • 1 replies
  • 0 kudos

RDP keeps disconnecting on HUB6 HELP

 Hello, We recently installed a bt hub 6 in our offices. We use RDP alot to access our systems, we find the connection drops and reconnects every minute or so. This is not good at all and disrupts the work we do on the RDP. I worked fine on our previ...

FTTP on demand

Hi I wonder if somebody can clarify for me about the availability of FTTP on demand. I'm investigating this option for my address, we live in a rural location. We are quite far from our local exchange which I can see is a Ofcom Market 3 exchange.Our ...

yfp234 by Member
  • 3 replies
  • 0 kudos

Resolved! Authentication 403 Error; Access is forbidden.

I'm in a pickle at the mo...At about 12:30 ish all our users couldnt access the internet due to a 403 forbidden error.TextHTTP Status 403 type Status report message descriptionAccess to the specified resource () has been forbidden. Oracle GlassFish S...

Resolved! How to set up bridge mode on the BT business hub

Turning the 2 wire router into a modemGo to Settings> Broadband> Link Configuration and set the following settings…VPI: 0 VCI: 38ATM Encapsulation: Bridged LLCATM PVC Search: Disabled (unchecked)Connection Type: Direct IP (DHCP or Static)Save the set...

alastair by Grand Guru
  • 22 replies
  • 4 kudos