How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I currently have residential fibre broadband but had a requirement for a static IP. I asked BT to change my package from residential to business so I could get a static IP. I was told by BT that the cabinet is full and they could not give me fibre ...
I have a business phone line and unlimited fibre BB with static IP.For some reason I was getting two bills, under different account numbers. After talking to a "migration team" they said they would migrate my phone line (which was incorrectly listed...
My BT Business has been fluctuating massively since last Friday afternoon 6th July. My speeds have always been a constant 30mb download and 7.5mb upload before this. Since last Friday afternoon they vary massively between 30mb and less than 2mb downl...
Hello When we had 5 Static IP addresses I used the BT Business Hub to allocate each server an internet-facing IP address. We moved most of our servers to cloud services and downgraded our BT Business service to a single fixed IP address. At this time...
Hi,Can I extend the 4G assure through cat5/6 wiring? as I am unable to receive a signal next to my master socket connected directly to the Business Hub 5. As far as I am aware I have a few options such as placing the router and 4G assure next to a wi...
We have a software VPN solution in our office which outside workers use to get into the network.We have all necessary ports forwarded on our BT Smart Hub and it works well.Ocassionally though our VPN connections will stop and when I go into the Smart...
Hi I need to have a comprehensive BT Smart Hub 6 manual.I want to setup a customised Firewall and Routing for 5 Static IP's. Thanks in advance
HI All, Have never had to post on the forums, apologies for my first one being about BB issues therefore I welcome any input given For the last X amount of years I've been on Infiity Option 2 business plan, this expired contracually at some point in...
We moved into a new office around a week ago and have found that we are struggling to identify what broadband we can get. The site is served by 3 cabinets although I have narrowed down our building to two, depending what address you put in depends on...
Hi, Just joined this forum as it looks really useful I have a BT2700HGV router on BT Business (a little bit ancient I know, just like me!); currently have an open Wireless set up. I know the WEP key from the sticker on the side of the router. Can any...
