Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

Ultrafast 900mb package

Does anybody know if there will be a 900mb package avaliable to business customers?. It seems strange that residential users are able to get these speeds and business customers are limited to 300.


Can I get my Business line connection changed from Interleaved to Fastpath? My line seems have interleaving applied on a permenant basis. My pings are 40+ms as a minimum and have been so for several months. My line had a fault with a tree rub that ha...

BT 4G Assure

What's the good of BT 4G Assure if there is no mobile signal where we are ?Surely there should be more done to improve the existing mobile signal network before they try and introduce devices that can't possibly work.I've go a 4G Assure device and it...

mikej101 by Power User
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Static IP with super fast enhanced keeps changing

Hi,I have had BT Business Super Fast Enhanced broadband for a while, one of the reasons I switched to BT was the free static IP with this package.  I haven't until now needed it, I had everythin setup but then everything stopped working, strange I th...

BTNet connectivity issues

Anyone else having BTNet connectivity issues? Their team logged a fault but couldn't advise on what the issue was or when it will be fixed.

Does anyone monitor this group

I can't even reply to posts as always get Request Entity Too LargeThe requested resource/t5/forums/replypage.editorform.form.form.formdoes not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity l...

Internet Drops

I have now for about 6 months been getting internet drops that last about a minute, usually after midnight a time that I am on conference calls to the USA, it is frustrating and getting annoying. I have had about 8 engineers look at the fault, change...

4G assured dongle problems

Hello all, new boy here, 75 reasonably techie. A couple of weeks ago I set out to improve my 4G backup, basic problem poor EE reception in the building. Accordingly fitted 3Mtr usb cable and repositioned dongle in "sweet spot" in window 3 bar recepti...

Werdan by Member
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  • 0 kudos

Business Broadband 4g

 I have signed up to business broadband and have received a bt hub and dongle for 4g. I have just bought a new hub so really don't want to use the BT supplied one. Will the 4G dongle work on another router, looking at the paper work it won't. I did m...