How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Dongle is attached as per instructions to a BT Business hub - BUT it shows as "Not connected" and no signal bars . . . . any idea why?Everything else seems to work . . . .
Hi, I am trying to setup up my new Business Smart Hub 2 to ip address 10.0.0.xxx and it wont let me. I get this error "These ip settings are not valid on the BT Business smart hub" has anyone come across this and is there a fix for it. Many Thanks J...
I am really pleased with the Business Smart Hub. In particular, the wifi is solid. However, the one thing that doesn't seem to work properly is access control. I have it set up to remove access overnight until the next day, but it keeps switching off...
Looking at BT broadband with the Hybrid Connect 4G backup. Question relates to what happens to a static IP address when the landline drops & the 4G connection kicks in - does the static IP address get assigned to the 4G connection to allow services t...
I have not used fixed wireless service before and they are suppose to be installing it this week. They are sending out a rental modem for my install this week. I had fiber in my prior house and the fiber was just a ethernet cable I plugged into my ro...
I need VPN access and the new BT SMarthub does not have this apart from portforwarding to a server which I dont want to do. Has anyone replaced the BT hub with another modem (TP-link, Draytek etc) which has native VPN in the firmware? If so, can the ...
Hi,A charity I help has just been given a BT Business Smart Hub 2 with hybrid 4G connect box, designed to help keep broadband service reliable despite the trees that keep disconnecting the telephone line.Unfortunately I don't seem able to configure i...
DOWN A CLASSIC BT INFINITY WORMHOLE OF STRANGE UNNAVIGABLE PROCEDURALS - I HAD A NEW BUSINESS LINE INSTALLED 3 WEEKS AGO IT HAS STILL NOT BEEN ACTIVATED - WORSE STILL BT HAVE CUT OFF MY DOMESTIC BROADBAND INSTEAD! APPARENTLY THIS WAS DUE TO A DESIST...
I am stuck in a CLASSIC BT INFINITY LOOP OF FRUSTRATION. I had a new business line installed at my property and was issued a new telephone number. When I called in TO ACTIVATE it, I naturally called using my domestic landline, I now realise this was...
Is there a solution to use BT’s 4G assured dongle directly with the Draytek router (without using BT Hub)? We tried everything but can’t get connection to the network.
