How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
We run our business from home on BT business FTTP. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. There doesn't seem to be any way to set parental controls at all. Se...
We have recently replaced a hub3 with a hub6 after the old one gave up.Trying to find out how to move the 5 external addresses that were attached to the old router to the new one?
I have recently swapped back to BT as the previous supplier was unable to give me an ADSL2+ connection that I've had in the past on the same line since the exchange was upgraded in 2006... I now find my BT business connection is stuck on ADSL and usi...
I am looking for some assistance in setting up the 5 multiple static ip addresses that I have gotten added to my account. I was provided with the 5 public addresses, the gateway address and the subnet mask. Ive looked in the Smart Hub Home>Advanced S...
I am currently shutting my shop due to the current situation, the broadband is totally idle, I have tried to cancel the service, but keep the phone line but was told I needed to pay £300 to come out of the contract. Hardly fair, does anyone know how...
As I'm now working from home exclusively, I rely on my broadband connection. I often deal with video and high resolution photographs - both uploading and downloading. Also I need video conferencing to work smoothly too. Outside of that, I enjoy gamin...
I set up my home move weeks in advance and for some reason the order kept getting cancelled by BT. I kept getting the usual fob off when I phoned up and as a result a complaint was opened.Having now moved I rang today to find out if the issue had bee...
Hi there,I recently got a btnet fiber leased line installed. It is active but I am unable to access it as I don't have a username and password for my connection to establish a PPPOE session on my router. I called bt multiple times but they seem to ha...
When I first signed up for Business Broadband (many years ago!) I was given a username/password in the format of A123456@hg78.btclick.com and which I've used on all modems/routers connected to my line since, though various package and line upgrades t...
HiSomeone called from BT on 24th Feb 2020 to say my BT contact ends tomorrow (25.2.2020) need to renew and I did that over the phone. Next day they cut my broadband and the following day my landline. They say there is a problem with order and cancell...
