How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
This is the transcript for an existing Complaint I am trying to resolve with BT after they disconnected my FTTC connection in an attempt to 'Upgrade' me after my 13 Year FTTC contract 'expired'. I have had FTTC for 13 years at this address after prog...
Hi All, I'm struggling to figure out how to proceed with this issue. Story is, had ADSL, upgraded to Fibre, BT billing for both but providing 1 service. I have called 3 times, submitted compaints twice and online chatted twice, promised to be credit...
After 9 months of poor wifi coverage I invested in a Linksys Velop WiFi Mesh system. To avoid any issues I turned the Business Smart Hub in to Bridge Mode and used the Velop as the router. When I try to access the hub it will not connect. I've tied c...
On the Halo For Business ordering page, when ordering a package, there is a "Add a SIM card" option. Is that the sim for the Halo router, or does it mean for a mobile phone?
Hi, I'm using one of these to replace a third party router that seems to have a few more settings available to me. Before I start can someone tell me if I can block access to the internet for certain devices (Cameras etc) while they are still availab...
Good day, our Business Smart Hub 2 was installed recently & so we would like to change the public/free/guest WIFI to a name associated with the business. We would like the busienss/internal network to be different & separate.I only see an option to c...
Hi,Can someone please help me get some clarity on this, I have rang BT several times recently, different representatives say different things, some of which doesn't make sense to me. The situation is very simple but for some reason its made to sound ...
Hi all After many years of internet issues, I finally purchased a aftermarket modem/router. Internet speed no longer drops (for no reason), the actual internet speed is 1 - 2 MB faster, jiggter and ping lower to. How I don't know how to setup my stat...
We currently have an old phone system and we are looking to upgrade, we are still using PSTN externally so an upgrade is needed.One of the options I have been looking at is to upgrade our 365 E3 licenses to E5 which comes with access to Microsoft's c...
I'm replacing a BT hub with a dedicated PC running OPNSense (a fork of pfsense). I've set up quite a few of these on non BT customers connections and had no problems. I get everything to connect, using an HG612 modem with a PPPoE connection set up on...
