How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I have now for about 6 months been getting internet drops that last about a minute, usually after midnight a time that I am on conference calls to the USA, it is frustrating and getting annoying. I have had about 8 engineers look at the fault, change...
Hello all, new boy here, 75 reasonably techie. A couple of weeks ago I set out to improve my 4G backup, basic problem poor EE reception in the building. Accordingly fitted 3Mtr usb cable and repositioned dongle in "sweet spot" in window 3 bar recepti...
I have signed up to business broadband and have received a bt hub and dongle for 4g. I have just bought a new hub so really don't want to use the BT supplied one. Will the 4G dongle work on another router, looking at the paper work it won't. I did m...
We are having an issue with portforwarding using a BT Business smart hub.We have forwarded ports to our server which is ip 10.0.0.5.Everything is fine until a user connects to the server via vpn and then all forwarded ports stop working and when we l...
Hi, Is there any way to automatically export the BT Business Smart Hub’s event log?If not, is there a way of getting event into from a port or IP?Thanks.
Trying to help some friends in a small business with 4G Assure. They have a 4 machine W10 network and when recently 4G Assure kicked in, only one PC maintained internet connectivity, the other three dropped (despite all being connected to the same Sm...
Hello,I'm at my whits end with this as i've exhausted nearly every possible resource available to try and resolve the issue. Started about 6 months ago when we suddenly started getting alot of drop offs and disconnects with the router. Usually star...
Open Reach installed fibre in my parents home, what a shambles. I am unable to upload a photo but the pipe cable coming up through their footpath is not inline with protective cable cover going into their home cable is exposed such a mess the enginee...
Hi All,I have BT fibre to my house - failed business idea impacted by COVID and its a two year lease so stuck with 100 MB capacity doing nothign atm. My kids and I want to play online games but most of them time out shortly after starting which indic...
Hi, I current have sky broadband and I've been using usenet with them for 6yrs. In the next few months we'll be moving and BT offers a faster service. Does anyone have BT and how are they with usenet usage?
