Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Linking email to an account ?

I have a small number of active email addresses.They were assigned to a Business account (about 15 years ago) that account ceased at least 10 years ago, since I have been accessing via my domestic broadband …. Though the accounts have...

BT Connect email

HelloMy BT business broadband will be cancelled by my employer soon, however I wish to retain the use of my email address and account. Once cancelled will my accounts be closed down or can can I continue accessing the ac...

TonyP by Member
  • 1 replies
  • 0 kudos

IPhone sync with Outlook

Hi CommunityI have been searching for over 2 days for an answer to this issue. Unfortunately I've been bounced around all of BT. In essence my calendar abnd conatcts won't sync with my iPhone but my mail account does. I have followed the procedure of...

Retaining BT Connect email address

BT managers please can you confirm the process for retaining a BT connect email address when you cancel your BT Business account. I've called your call centre 5 times and 3 of 5 say you can retain it, 2 of 5 say you cant.   Thanks  Patrick 

Exchange 2003 database corruption

Hi All, I have had a huge database error recently. The database (.edb) was dismounted and it was suffering from "dirty shutdown"I was able to fix it using "eseutil /p"  but i read that after a faliure like that it is highly recommended to create a to...

Outlook Express 6.0. Inbox.dbx is corrupt.

I am using OE 6.0. Today when I opened my OE, my emails in inbox were gone. Inbox.dbx still shows its size 0.99Gb. I have tried a solution of copying all of my emails folder to some other location and then renaming my inbox.dbx to inbox.dbx.old and i...

Resolved! Outlook error

I'm getting the following error when attempting to receive email. Unable to connect to server. (Account 'something', POP3 Server '', Error number 0x800ccc0e)who knows how to stop it??

TomHowe by Member
  • 3 replies
  • 0 kudos

I have got an email account such as: something (at) Everything was working up to now using the Microsoft portal:  However, today I can't login at all. So I wondered what has changed.  I know my password is correct...

jtanna by Power User
  • 7 replies
  • 0 kudos

web hosting

Hi, this is my first time using this site. regarding web hosting, has any one else been mis-sold this 'service'? i only recently found out that i have been charged for this since 2010 ! i did not even know what this was until i googled, turns out i h...

Resolved! Not Authorized to View This Page [CFN #0004]

I have just tried to view my Web page and got the following message:- Not Authorized to View This Page [CFN #0004] I can see other parts of our site But not th...