Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Resolved! resting users email passwords office 360 with BT

hi, I have office 360 with BT and have up to 10 email addresses/users. We use outlook and i am trying to transfer to a new PC. Two users have forgotten their passwords and when i try to reset them via the webmail page it says it is not set up.  I log...

A program may not function properly

Hi guys,I've got a strange problem with Outlook account. I keep getting startup error message "A program may not function properly".Really hope someone has a solution for this. i'm running out of ideas.

DalR by Member
  • 1 replies
  • 0 kudos

Office365 Premium Mail Issue

I had/have BT Business Lite/Domain and have recently ( 4 days ago ) added Office 365 Premium to my account - I was told by BT to disable both my current emails and to re activated after a given period.   This has worked for the main email address tha...

Resolved! Email Mailbox Full

Hello  I have been receiving 2-3 messages a day informing me that my mailbox is almost full. I archive my messages to a .pst folder very month and have followed this practice for 5 years and have never had this issue before. I don't know what has cha...

Resolved! Problem With Setting Up Email on iPhone/iPad

Hello  I have several email accounts through BTConnect. I also have one with my own domain name (through BT). These all work fine for sending and receiving email with Outlook from a Windows PC. The BTConnect emails also work with both iPhone and iPad...

Raymo by Member
  • 3 replies
  • 0 kudos

Resolved! Difference Between Office 365 and Business Lite?

Can someone please explain in simple terms what Business Email Lite is and what you get as part of that package?  The only page I can see on the support pages says Office 365 looks one way whilst lite looks another. I think I understand that The Offi... keeps appearing in sent box

Hello. When looking at the sent section of the BT Mail Account when you look at an email that has been sent at the From: appears instead of the actual BT Mail Account Email Address. When you hover over the the actual B...

14HjC by Member
  • 2 replies
  • 0 kudos in office 364 outlook

My email account stopped working on the 27th December 2017, i have all the emails up till then, i’ve Deleated the acc and reinstalled it but still only get the emails up till the date stated, has anyone got any ideas on this and how to get back up an...

Did everyone migrate to the "New" eShop several years ago?

I've asked BT about the eShop compared to their Web Professsional Hosting pack (which apparently doesn't have online shop functionality) and also the £8 extra for BT Starter Web Hosting that I pay on top of the £40. I've received a response back sayi...

18ME by Power User
  • 1 replies
  • 0 kudos

Syncing email accounts to different devices

I’ve been looking at trying to sync all my devices PC, Mac, iPad and iPhone with my email accounts so that when I reply to an email on one device all the devices will show that I’ve replied or when I’ve deleted an email all devices will delete it etc...

18ME by Power User
  • 3 replies
  • 0 kudos