Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 1 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

A completely useless screen!

A prime example of a useless system! Does it accept the old password? No!Does it accept a new password as entered on the BT change your password (4 number pin required) screens? No!Does it allow one to change-a-password? No!A simple case of no joined...

Outlook__2023-07-17 at 09.37.41.png

Scam Email

Had an email from  It had an invoice attachment.  I deleted it immediately as obviously a scam.  I get a number of these random emails, usually saying my email account is going to be closed.  I have been forwarding them to...

BTconnect password reset

I seem to be going round in circles with the helpdesks in trying to get my password reset for my btconnect email addressI have a Business Email Lite service powered by Microsoft Office 365 and was advised that these would no longer work with Outlook ...

Bt connect problems

 Last  week, I had an Outlook update and ever since then I can no longer access my btconnect email account. I have tried resetting the password but I just keep going round in a loop ending up where I started.Seemingly BT no longer support btconnect e...

Email Profile

I want to change the name on my Outlook account. It is not the name I want displayed to the recipients of my emails. Trying to edit the Outlook account name says can't do, ask IT Department or administrator. I am the IT Department and I can't see how...

Default Identity when using OWL in Thunderbird

I've set up an OWL account in Thunderbird so I can read, send and store my BT emails locally. It is working. In the Thunderbird account settings, I set the default identity to be my btclick account, to be shown as sender, (this maps to my btconnect w...