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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18846 Views
  • 0 replies
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9935 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34786 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16299 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 281135 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12569 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12483 Views
  • 3 replies
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"The first 10 days": Very slow...internet freezing, huge latency.

Recently I switched to BT internet. We have a business account, and soon to be upgraded to fibre optic with our package as technicians have set it up in our area. I spoke on the phone to someone from customer support about the slow speed I'm getting ...

Brand new BT Business Hub 3 keeps dropping speed

Brand new BT Business Hub 3 keeps dropping speed - normally about 3.5 meg - speed gradually drops away to useless - reboot router and hey preston 3.5meg. Anyone got any ideas ???? It is definitely the router and it was set up on the 27th by 28th it w...

DSS by Member
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  • 4 replies
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Sending text messages from a feature line

Hi, I have a Siemens Gigaset C610A on a BT Business Featureline. I am trying to send text messages from it but none get through, I get a 'transmission error'. I've tried sending with and without the 9 to make external calls. Any ideas? Anyone have th...

wwform by Member
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How much longer for Infinity???

So, How much longer till we get BT Infinity activated? The exchage is LCTUR, we've burned through at least 6 RFS dates to get to a point where BT Openreach now says it's activated, yet this site permantly says it's coming soon?? What does coming soon...

How do I configure Static Routes on my BTHub?

not sure if this is the correct message board and if it is actually possible but I have searched all over the BT support pages and can find nothing...I have a BT business broadband and a BT Hubfor my work I am setting up my test lab and have several ...

BT Analogue lines. The incessant calls with Caller ID.

Hi all,I have issue with the loop start signaling with BT. We have incoming call from analogue trunk with BT Caller ID, but we don't answer it. After some time the CO finishes the call, we detect the last RING Interrupt and start to wait 3 sec for th...

d3tafaq by Member
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Resolved! FTP difficulty

Hi, I'm in process of creating website for upload to my webspace purchased from BT. I am using a 3rd party editor (kompozer), and plan to ftp the site to the webspace. From reading i understand it is a good idea to upload a simple index page initiall...

Email logging out for no reason

This just started happening this afternoon.  I usually have my BT email on all the time and very occasionally it logs out but this afternoon it has been doing so every few minutes.  When I go from reading one email to the next it logs out and I have ...

2 months and still waiting for phone line... ZYR574SM

ZYR574SM Posting this in the likely vain hope it will prompt real action on BT's part. We've been waiting 2 months and 4 pointless BT visits later still no phone line. BT and BT OpenReach seem to be in a complete state of disorganisation and cannot c...

OneStop by Member
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Difficulty in finding BT staff dealing with domain billing

Hi Hoping that someone from BT who actually works in or understands BT Domains centre picks this up. I transferred the hosting of both my .com and .co.uk business domains from Iomart in 2013. At the time I got emails telling me that the expiry for th...