Archive
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

BT2.jpg
BethM by Administrator
  • 2949 Views
  • 0 replies
  • 1 kudos

Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 19373 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
  • 7060 Views
  • 0 replies
  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
  • 9637 Views
  • 0 replies
  • 2 kudos

Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21514 Views
  • 0 replies
  • 0 kudos

Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 10291 Views
  • 1 replies
  • 0 kudos

Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

A_1.jpg A_2.jpg A_3.jpg A_4.jpg
Burkem5 by Guru
  • 30849 Views
  • 0 replies
  • 2 kudos

Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
  • 23435 Views
  • 0 replies
  • 0 kudos

Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

1.JPG IMG_0081.PNG IMG_0082.PNG IMG_0083.PNG
Burkem5 by Guru
  • 35349 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
  • 13711 Views
  • 0 replies
  • 0 kudos

Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 28036 Views
  • 8 replies
  • 0 kudos

Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11489 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
  • 26857 Views
  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 9342 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16589 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 286552 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12965 Views
  • 2 replies
  • 0 kudos

Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8270 Views
  • 0 replies
  • 0 kudos

Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11974 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
  • 297897 Views
  • 0 replies
  • 0 kudos

How to change database privaleges.

I am trying th access my database (MySQL 5) using DreamCoder for MySQL free edition. When I try to log onto my database I get the error message: "#42000Access denied; you need the SHOW DATABASES privilege for this operation". How do I change this pri...

martin86 by Master User
  • 5561 Views
  • 0 replies
  • 0 kudos

php email example

hi there, Im just moving a working php web site over to BT hosting. It send's emails to users for password resets etc. im useing the below php mail function.mail($to, $subject, $body, $from, $extrainfo);my last hosting company needed extra info befor...

martin86 by Master User
  • 7201 Views
  • 2 replies
  • 0 kudos

Primary Domain - changes to the A record

re: www.scotsheridantradeparks.com, www.scotsheridan.co.uk Hello Support,shortly I will be moving the domain hosting elsewhere for  www.scotsheridantradeparks.com and www.scotsheridan.co.uk and will need to make changes to the 'A' record accordingly....

upgrade to btconnect

I've had an email about an upgrade to my account. I cant send or receive emails now through my outlook program. is the email legit and how to sort out my outlook problems? many thanks Gary

Resolved! Setting up an internal FTP server

Morning all, We are trying to set up an FTP server within our organisation in order to allow transfer and sharing of large files. This is working fine internally but i would like to use the address ftp.mycompany.com, this address is not working outsi...

Certificate Issue

I have recently started getting the message "The server you are connected to is using a security certificate that cannot be verified.  The target principal name is incorrect" when I retrieve email from pop.outlook.com using Outlook 2007.  I can just ...

alant by Member
  • 8500 Views
  • 1 replies
  • 0 kudos

Uploading pictures to public file

I am trying to upload pictures to my public file so I can use them with Easysite Storemaker3 but unable to do this. My browser is Firefox. I had no problem doing this before when I used Internet explorer.I click on public file and it gives no option ...

amor by Member
  • 6790 Views
  • 2 replies
  • 0 kudos

550 Not Permitted [URGENT]

I'm trying to configure our point-of-sale software to send an email through out btconnect business account but I'm getting the following error:550: Not Permitted. Settings being used:Server: smtp.btconnect.com (port 25)Username: 123cleaners [at] btco...

Poor support via on-line support centre 'chat' and via email.

We work with a wide variety of webhosts and recently a client has had an issue with his BT hosted website wherein files were compromised due to an insecure password.He/We had the same problem a month ago and while BT are apparently unable to scan its...

wcAREY by Member
  • 9018 Views
  • 3 replies
  • 0 kudos

hosting .easm files

Hi there, I am trying to make some 3d files available to users in our web-page.. when i use a standard url - ie www.mysite.co.uk/file/3d.easm - the browser tries to render the file (shows a bunch of nonsense), rather than offer the option to open or ...

martin86 by Master User
  • 5682 Views
  • 0 replies
  • 0 kudos