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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18436 Views
  • 0 replies
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 20989 Views
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9755 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34448 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 8915 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16171 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 278511 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12339 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 7864 Views
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11533 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12276 Views
  • 3 replies
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Load of wires gathering dust in my warehouse

So we have expanded our business and we spoke to BT  business in January about upgrading as we will have more telesales staff here and local accounts manager Steve Pitman came here and promised us a load of stuff which has still not come to fruition,...

Why has BT Fusion disappeared from my wireless options?

Yesterday my business broadband router went kaput so I dragged out my spare and connected everything to it. One item I connected to the BT Fusion WPA connection and everything worked fine. This morning BT Fusion has disappeared completely from my wir...

BT internet server does not recognise my user name or password

BT internet server does not recognise my user name or password for my bt email adress which means I cannot send from my third party email address.  BT support can't help me as all the settlings appear to filled in correctly.  They then take me to BTy...

SIP Application Gateway

I have been using a 2Wire 2700 with a VOIP PBX on the network that uses BT Broadband Voice. When i intially configured the 2Wire i went into the management console and unticked the "SIP Application Gateway" as this caused problems with the service. T...

martin86 by Master User
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  • 1 replies
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Transfer DDI range same exchange

My company  has 2 adjacent buildings, but we are moving out of one of them shortly. We have 100 DDI range into that building used for inbound faxes, on 2xISDN2s (BRI), they are connected to a fax card on a PC server.Next door we have an ISDN30 carryi...

lbk3918 by Member
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  • 1 replies
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Please Help....

Im a complete novice on computers yet i've managed with time to put together a website. However i just cant for the life of me find how to add a contact page where the reader simply fills in a form and presses send. This would i guess send me an emai...

A-J by Member
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  • 2 replies
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2Wire and FTP

I have spent a considerable amount time trying to set up FTP on a BR Buisness Service, finally decided to try the BT help desk...... Did you know that for business Broadband BT don' support FTP you have to by a Netgear Router. Do they tell you in the...

BT Versatility - ring out not in

The issue: I can call out on all extensions, but no extensions ring on incoming calls despite programming all extensions to ring and trying individual extensions programmed to ring. I am using PSTN lines with a micro filter for ADSL and have spent th...

tomd by Member
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  • 1 replies
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Incoming VOIP and FTP problem.

Hi,For the past three or four days we have been able to connect to FTP accounts on various hosts but we can't retrieve directory listings, it just times out. Out VOIP phones can also dial out but not receive calls.We've spoken to our VOIP providers a...

yatest9 by Member
  • 10768 Views
  • 7 replies
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BT Hub3 not delivered with Static IP configured

I have a new BT hub 3 and paperwork with a single static IP address which was ordered with the line. However when I look at the hub configuration the static IP is not configured, and when I try to configure it by enetering the static IP sent in the w...