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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18434 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 20988 Views
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9754 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34446 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 26297 Views
  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11017 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 8914 Views
  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16170 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 278503 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12337 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 7863 Views
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11532 Views
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  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12274 Views
  • 3 replies
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Resolved! BTOC Temporarily Unavailable Solution

For anyone having issues with BTOC and being unable to login, here is the solution: An update needs to be downloaded for windows, this applies to all versions and updates the root certificate. http://support.microsoft.com/kb/931125 gs

gs by Super User
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  • 2 replies
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eShop - Need more flexibility with "Meta Description" text

I've just been through a major review of all my Category/Subpage "Meta Description" text with a view to optimising each page for search engine results click through rates. However, whilst doing this I have hit upon a major limitation with the way thi...

Help needed with ftp upload

I have created a website with websitex5 and am unable to upload using the ftp facility in the incomedia software. I have a bt business service with my own domain name. I can find nothing on the help and support page so I am hoping that someone can ge...

Drop Down Box

Hi, Wonder if anybody can help me out.  I have setup my website site but I have forgotten to put in a drop-down box on each product page to select which size I require for that product (i.e. xsmall, small, medium etc.....).  I have tried to do this b...

norman by Member
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  • 3 replies
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Changing DNS MX record & setting up reverse DNS for einw.co.uk

Hi guys, i need to make a change to the domains MX record to point away from BT hosted mail servers and point to our Local mail server instead. I have spoken to support who tell me to fill in a DNS form. However, i'd like to have more control over th...

ac2000 by Member
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  • 1 replies
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Mozilla - doesn't let you into your e shop or tradespace

Anyone else found that they have to use Internet Explorer to get directly into their BT e-pages and their BT Tradespace accounts instead of mozilla, because it doesn't recognise your password and user id?  Even if you take out the cookies and manuall...

BT CONNECT - Are Free computers still offered by BT to charity

I am about to start a community organisation.  I understood that about five years ago BT were offering free computers to charities via online application under thier "BT Connections" promotion. Can somebody tell me if this or something simular still ...

ox3tech by Member
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Site not working, unable to connect to Server

Hi, I've had ongoing problems with BT and have been close to cancelling, though due to excellent UK customer service and refunds of call charges for overseas call's I've stayed and was happy until this next problem. I've uploaded my new site yesterda...

Resolved! My Published Website doesn't seem to exist! HELP!!!

I have recently set up an account for the Web Hosting Starter pack to create and host my new website. I used the EasySite Wizard and successfully created a webpage and published it. I have since used the Site Promoter to get my site listed on search ...

SwiftSec by Member
  • 19604 Views
  • 31 replies
  • 1 kudos

eShop - Despatch goods to "Billing Address" v. "Delivery Address"

For credit card transactions, I'm thinking of despatching goods to Billing Address only. However, it doesn't look as though this is configurable in the Epages software. Customers are allowed to enter a separate Billing and Delivery Address. Is there ...