Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by Administrator
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Resolved! Cancelling ill Father's account

Hi all,I was hoping someone could help. My Dad recently sold his business due to ill health, but he is still paying for his BT account. Unfortunately, he is terminally ill and in a hospice, so he is unable to make the call to BT himself. I have tried...

BT Business Account Manager

How do I find out / contact my BT Business ManagerA name and e-mail address would be great.But just a generic e-mail address for the BT business department would be a startMany thanksRich

RichK by Member
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One Phone not cancelled and missing account manager!

We signed 3 new contracts in February including (on our account manager's suggestion) moving from BT One Phone to Cloud Voice.This month we have been charged for One Phone AND Cloud Voice!! Clearly we don't need 2 phone systems.I spent hours last wee...

Ongoing Billing Problems

Hi all,I am having a similar issue to Lora which after 3 Months, I have figured out the problem but I'm not sure how to tackle it.In Jan 2025 I was contacted by Local BT to tell me that all copper lines were to be removed and I needed a new Internet ...

UNBELIEVABLE

A long saga I will not go into here, suffice to say when I downloaded my bill (dated 25th March) on 26th March I found an incorrect charge entered on 20th March for £40.00.   I rang to complain immediately but was told 'we cannot correct a bill - we ...

The worst experience you can have

Hello, I had to share this, I have never had such a complicated and slow experience, 1 month and a half to receive the box, after calling for more than three hours without counting the chat discussions to try to fix the problem, I went to the store, ...

Bt business over Charging

I’ve been with bt at our business for nearly 35 years and moved with the times and upgraded to the cloud system back in 2016. The system and app worked well and was paying about £140 all in for the phone and broadband.  late last year we kept getting...