Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 6177 Views
  • 0 replies
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Unifi UXG Lite & BT FTTC Connection

Hi ,  Was wondering if anyone has set up Unifi UXG Lite gateway with a BT FTTC Connection.My former setup was a BT Business Hub 2 set to Bridge Mode and a Draytek Vigor 2830n Router configured with a PPoE connection using my username and password sup...

Screenshot 2025-04-04 at 08.31.11.png Screenshot 2025-04-03 at 18.39.08.png

What an utter mess......

We have been waiting on fibre for years, finally installed, works great...BUT the WiFi range not great...so I went ahead and ordered Complete WiFi Plus on 7th March 2025, this duly arrives (1 disk) the very next day, super.....but for the life of me,...

BT Smart Hub 3 providing internet to some devices but not others

I've just received a BT Smart Hub 3 after previous BT box failed. Everything is connected as it was - from the BT Smart Hub 3 it goes onto a Switch then onto various routers.In any case, I can be connected to the BT Smart Hub itself on my laptop (via...

nico by Member
  • 2485 Views
  • 6 replies
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Smart hub 3 performance

We have fftp 300 the line is testing fine but we keep losing internet connection.  The 3 green lights are on at the wall unit but the hub is flashing orange.  When I go into the hub manager it says it is has a connection.  We are also experiencing bu...

55H by Member
  • 1728 Views
  • 2 replies
  • 0 kudos

smart hub 3 wan logins

FTTP has been installed by Openreach . I would like to replace the smart hub 3 router with my business router.  I can see in the hub manager under internet there is a connection info user/password.Is the password needed?Are these logins neded for the...

rsi7bt by Member
  • 2281 Views
  • 2 replies
  • 0 kudos

Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 6177 Views
  • 0 replies
  • 0 kudos

ONT/FTP Fault (Ubiquiti)

Hopefully found the right board...I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate ...