Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Forum Posts

Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 5063 Views
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Login using ip address

Any attempt to login with 192168.1.254 gives 'bad gateway' error on mobile using either MSEdge or Chrome

DrMopp by Member
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  • 11 replies
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Smarthub 3 Incoming Ping

I have recently had a BT Smarthub 3 installed at my business premises, an upgrade to my Smarthub 2, at the same address. I have a static public IP address at the premises in order that staff can use VPN to connect to the LAN. The VPN server settings ...

AlanDEW by Member
  • 1145 Views
  • 2 replies
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Just a simple question about MTU

Can't seem to get an answer to this. BT is becoming impenetrable if you have a simple question. What should the MTU be for connecting to BT Broadband. I've always used 1492 - is there any change in this?

BT Connect

Help me yall!I am trying to help my 80 year old mom connect her iPhone to Bluetooth over the phoneShe is trying to connect her phone and it is asking for a code.Typically it is 0000 or something generic like that. Also. Nothing (according to her) is ...

kolly by Member
  • 1443 Views
  • 2 replies
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Static ip's 'lost' after moving from Plusnet

A little advice please as I have spent several days now going round in circles with 'Chat bots' and finding it very difficult to explain clearly via chat ...We had a business contract with Plusnet Business and alongside that we had two static ip's wh...

bfg by Member
  • 1223 Views
  • 3 replies
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Broadband connection down

Been having loads of trouble with broadband, three Openreach visits to the local box.Each time they say it's fixed but within a day it's back to almost no connection.We are relying on the the 4G Hybrid connect as the hub just will not connect now.Can...

mikerj by Member
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  • 1 replies
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