How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Please excuse me if I'm being stupid here, but I need help trying to get a contractor to connect remotely into our network, so he can perform some regular maintenance on some old software we use.We were using a Draytek Vigor router, but last week cha...
If I connect external antennas to the back of my Hybrid Connect unit do I need to do anything to enable them or will they permanently and automatically be used by the device in preference to the internal antenna within the unit? Do I need to go into ...
Can anyone help sorting our sync speed to the cabinet which is 40/10, an Openreach engineer confirmed (tested) we should be getting 65mbs and we are on a S Fibre 76 Enhanced (SoGEA) package.
Hi. I was asked to have a look at our village shops broadband as there were issues where users were trying to connect to it via Wi-Fi. It appeared that they were passing authentication e.g we’re seeing a tick against the Wi-Fi network on say an iPhon...
Hello all, Looking for some advice here. I just switched to BT Business on a 38mbps package because that is all BT would allow at the time of order I assumed this was just some type of address issue I know our line supports up to 60 Mbps. I have con...
Recently installed BT Business SH3 and looking to install a VPN to give LAN wide protection. Doesnt look to be much by way of opportunity in the GUI.Does anyone have any recommendations. Trying to avoid installs on each device.
Just had a new BTNET FTTP circuit installed with a Cisco NTE. I have a static /28 IPV4 subnet and a /56 IPV6 allocation. I have hooked up a router and have IPv4 all working using a static address (DHCPv4 is turned off) but when I request an IPv6 add...
Our broadband was cut off 3 days ago by BT, no warning or logic. Several hours of conversation with BT and it has been concluded that all we can do is apply for a new service. Which we have done.But I’m told now that it will take 2 weeks for the r...
Having moved from Hub 2 to Hub 3 the BT extender disc (black one) I have no longer works (although I was advised it would!) The wifi signal from the new hub is probably slightly worse than the signal direct from the old hub. Does any have a recomme...
I have Full Fibre 150 Essential + Digital phone line - the deal refers to "average download speed" at 145.6Mbps - and also refers to "Minimum speed guarantee" (or your money back!)What is the guaranteed minimum speed?That's 1 PC connected, only.I can...
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