Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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BT Business Smart Hub 3 DHCP

The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. This is interfering with our Windows Server 2019 DHCP settings. Yes turning the BT Smart Hub 3 DHCP off works but everyone has to restart thei...

bt_dhcp.png bt_firmware.png
mwh65 by Member
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Digital Voice (DV) Adapter X16-G90 not pairing with SH2

Re: Digital Voice adapter won't pair with my HubI have the same problem and still have this problem.My migration to  BT Digital Voice (DV) relies on being able to serve a set of engineering  building and a  station gift shop at a heritage railway.  I...

JohnP3 by Member
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Issue with static IP and Draytek router

Hi AllI am setting up a new site with BT FTTC and a static IP bought from BT.I have tried entering the static Ip in the PPPoE settings on my Draytek 2927 (which work if left on dynamic) and the WAN connection says it's up but I can not browse the int...

I'm sorry but bt have bad wifi

I have the bt hub6 and used to be fine, until they made this halo 3 and fell as if they have slowed down my wifi, to the point that it becomes unbearable, however when we complained, the wifi went faster, but has slowed down now to its slow state bef...

tartik by Member
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BT broadband renewal pricing game

I am out of contract with BT and currently use Full Fibre 300 at ~£50/month. I called the cancellation number and they offered 300 at £40, 500 at £50 and 900 at £51. New customers can get 500 for £31.Have any of you been able to get the new customer ...

BT Hub 2 + BT Disc Setup questions

Hi, hopefully there are some BT Disc users here.Just moved to BT and setup the Hub2 with fast 500MB speed.Change the Network Name and Password to the old supplier one (my own geeky name) so easier to migrate family and devices to it. No issues hereI ...

SHDSL Point-to-Point Wires only not working.

Hi,We have just recently had an SHDSL P2P circuit wires only installed between 2 offices. Each end has an ADVA with the Access Port connected to a WatchGuard M290. The Ethernet Interface is set up as Trusted.The problem we are having is bringing this...

SimonS by Member
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Transfering Port forwarding,Dyndns settings etc

Hi, Can anyone help me please? How do you transfer port forwarding settings from one BT SMART HUB2 to another BT SMART HUB 2?I have about 16 CCTV cameras and dyndns setting etc.I am told maybe my first router is faulty so need to swap routers. I trie...

lall by Member
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