Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Guest wifi on Business Smart Hub 6

I have the above router and am thinking of making guest wifi available on it. All the information says that it blocks "illegal" content. Putting the discussion to one side about whether this is completely possible, I am trying to find out if that blo...

KevinW by Member
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I cannot access

Looking for a bit of guidance - so thanks in advance! My broadband is working fine and can get at everything apart from eurocarparts .com which would appear to be blocked. I've tried several browsers to no avail. I've certainley not blocked it so I'v...

Buzby58 by Member
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Changing wifi password

Hi, We have two BT smart hubs (HUB6) for two different phone lines. I am trying to change the wifi passwords. The Admin password for Hub Manager is the same for each router (numerically) and although I have put in the router/Hub manager password and ...

BT Cloud Phone

We have a BT Cloud Phone service, with the BTB Hub 6.  But I tried to setup a third party Draytek router instead, so as to use the range of remote access and other facilities. Doing that has caused the phone system to stop working. Does anyone know i...

Inherited Contracts

Hi, I have been paying for a number of accounts (unknowingly) with BT Business for telephone lines and leased lines. The previous company was bought out in 2017 and upon investigation it appears we have inherited a number of products from the previou...

BT Cloud Voice Nightmare for small business

I wish I had read some of these posts before agreeing to move our BT business line to BT cloud voice! Transferred across to the new service early January but from 13 January no working phone service. At first all the customer got was a ringing tone. ...

Resolved! Business HUB Set as modem only?

Im sure this has been hammered to death but im confused can I? if so how? put my hub into MODEM only mode. I have another router set up working exactly how I want it the portforwarding our CCTV etc is just great. I have tried NUMEROUS times to set up...

FTTP Installation

Hi I have a couple of questions so I will list on seperate posts but this is NO1. The Fibre is on the over head post outside our door approx 3M away. BUT they say I cannot have it. Many other neighbours have it and they are on other much further away...

BT / Openreach communication?

Hi, Can anyone please give any advice. We moved premises and had Openreach in to connect phone line and supposedly the broadband too (BT had sent the hub in the post). The Openreach engineer Didn’t know anything about the broadband - he just was ther...