Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Help with DVR

Hello, I operate a DVR system on my network, all setup and I can locally access it. But when i go to (routers settings - I use a Business Hub 3) it says that other devices are connected but my DVR isn’t? I wish to port forward bu...

RickN by Member
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Calling BTNet Support from USA

Does anyone know if there are special numbers for calling BTNet support from the USA? I have tried a number of different BTNet support numbers but they just ring no answer. Tried emailing support, no reply. Very frustrating. Also tried live chat but ...

PW1 by Member
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Waiting for installation

Does anyone have any advice on how we can actually get a broadband and phone line installed. We applied in January 2023 and since then a succession of BT engineers have called and on every occasion they say they can do nothing as Openreach have not r...

WSMC by Member
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CCTV port forwarding

Hopefully a fairly simple problem to solve.  I have 2 cameras set up in bird boxes.  They have static IP addresses outside the DHCP range.  One is using port 554 for RTSP and the second is using 555.  Both cameras work as expected when on the interna...


Static IP on Standby Router

Hi, We have BT Business Broadband with a Smart Hub 2 and Hybrid Connect. The Smart Hub is configured with a static IP address. I would like to keep a spare router in the cupboard by way of a contingency if our main Smart Hub 2 malfunctions. I tested ...

Adding non-poip equipment to my FTTP installation

HelloI have recently had a FTTP installation which has a Smart Hub 2 and also a Yealink Dect IP phone. I need to be able to have my alarm system dialer connected to the Smarthub somehow, but the phone socket on the back of the Smart Hub has a "Not fo...

About router

I have received my order todaywhen an engineer will come to start it

Fahaf by Member
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Broadband shut down

We are a digital marketing agency based in Cumbria.  Up until last Monday (20th March) we never had any problems with broadband except for the odd drop out which soon came back up.  Last Monday we suddenly lost our broadband altogether.  When we cont...