Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 6058 Views
  • 0 replies
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Smart hub 3 performance

We have fftp 300 the line is testing fine but we keep losing internet connection.  The 3 green lights are on at the wall unit but the hub is flashing orange.  When I go into the hub manager it says it is has a connection.  We are also experiencing bu...

55H by Member
  • 1698 Views
  • 2 replies
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smart hub 3 wan logins

FTTP has been installed by Openreach . I would like to replace the smart hub 3 router with my business router.  I can see in the hub manager under internet there is a connection info user/password.Is the password needed?Are these logins neded for the...

rsi7bt by Member
  • 2239 Views
  • 2 replies
  • 0 kudos

Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 6058 Views
  • 0 replies
  • 0 kudos

ONT/FTP Fault (Ubiquiti)

Hopefully found the right board...I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate ...

Send router back

Hi could some please let me know where to send my old router?  Thanks

JGTCC by Member
  • 1985 Views
  • 3 replies
  • 0 kudos

Guest wifi limited range

Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...

BT Net Complaints

Can anyone help, please? My company enquired about a BT Net leased line in autumn 2024, and ended up dealing with one of BT's Local Business team. A full timeline was given about our needs, and our installation (which was to be February 2025, when we...