Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 4102 Views
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

sms.png
BethM by Administrator
  • 3578 Views
  • 0 replies
  • 2 kudos

Replacing BT Smart Hub -> modem suggestions

Hi folks,I'm trying to replace my BT smart hub as its coverage is pretty patchy in my house. I heard good things about the RT-AC86U but since it's a router I need a modem and looking around the combined price is making it look like I should just bite...

Is anyone using G.fast on a Smart Hub?

I had a speed issue with my G.fast installation recently, it dropped from 150 to 86 down, so I faulted it.  When the OpenReach chap saw my Hub 6 and modem he exclaimed "I have never seen G.fast work on anything other than a Smart Hub.  You should ask...

mstokes by Member
  • 383 Views
  • 1 replies
  • 0 kudos

BT Engineer request

I am trying to get a BT engineer sent out to a property on our corporate account, i have been round and round in circles trying to arrange this and just get passed from pillar to post to try and get this sorted.  Reported the fault online, and everyt...

BT Hub 2 + BT Disc Setup questions

Hi, hopefully there are some BT Disc users here.Just moved to BT and setup the Hub2 with fast 500MB speed.Change the Network Name and Password to the old supplier one (my own geeky name) so easier to migrate family and devices to it. No issues hereI ...

Keeping btconnect email with a new BT business contract

I currently have a BT business contract with a bt landline and copper wire connection. I was advised that I could now switch to new BT business contract with fibre broadband and no landline. If I do make the switch, will I still be able to keep my bt...

Is BT a good broadband?

I am moving into a new house with a 1 year contract with a few more people. Since I'm only staying at the place for a year, broadband plans are pretty limited. I basically limited it down to 2 choices, cuckoo (80mb) and BT (63-70mb). I initially want...

Legal Action for moving office

Prior to renewing our BT broadband contract I explained we would be moving premises over the coming year and were told bt BTBusiness this would be no problem. When we moved office, we needed to increase the size of the broadband to accommodate and a ...

SFRG by Member
  • 578 Views
  • 2 replies
  • 0 kudos

BT Business Billing

Please can someone help in regard to BT Business Billing through BT Home Counties. I have raised two complaints having been waiting 9 months for an upgraded service for my business broadband.I have been subjected to cancellations of service having be...

LASS1 by Member
  • 1078 Views
  • 4 replies
  • 1 kudos