BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Guest wifi limited range

Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...

BT Net Complaints

Can anyone help, please? My company enquired about a BT Net leased line in autumn 2024, and ended up dealing with one of BT's Local Business team. A full timeline was given about our needs, and our installation (which was to be February 2025, when we...

received Complete Wifi Plus...

I ordered Complete Wifi and have just received Smart Hub 3 and Complete Wifi Plus. I note the 'disc' calls itself an extender which concerns me; we needed to change from the standard BT extenders as some of our devices are unable to switch independen...

Help - No internet

On Thursday when arriving at work I could not connect to Broadband and despite numerous reboots, checking wires etc nothing would work. I sent staff home to work from home which is far from ideal and I also went home, so lost pointless commuting time...

Fibre installation

BT are saying that our business can only have fibre if we pay for a £250 private lease. However a private line was installed for the business located either side. Having researched the fibre availability in the area, I can see that the vast majority ...

Complete Wi-Fi Plus Disc: issue

Broadband recently upgraded and installed and extra discs to boost wifi seem to be working fine on the allocated network and password.However I have set up, (as offered on the system), a "guest wifi" from the "Hub manager" with new name and passwo...

Smart hub 3 with 5 static IPs - outgoing requests via dynamic IP

Hi,I'm hoping to get some clarification, or even better, help/guidance.I recently changes my single static IP with BT Business to 5 static IPs.Since doing so, my smart hub 3 hub manager has adjusted and I have been able to point some of these 5 IPs t...

Broadband for Village Hall

HiOur Hall Committee are wishing to install Broadband to the Hall. We are in a very rural setting with little or no mobile coverage. The hall does not have a landline at present and is I believe what is called a 'silver address' as we don't appear on...

Can't connect a VOIP phone to 3CX on BT Business hub / Broadband.

I'm trying to provision a 3CX phone at work, but It won't register. Same phone, same settings will register at home on PlusNet or on a 4G LTE router. Using a Yealink W70B phone, what I have tried: 1) Factory reset the phone, add the sipgate account...

Installarion

I just had a new installation put in on two floors. Two routers one for each floor. The phone provided was not on our old number and the engineer said he could not find it on the vEL. He changed the name of the routers but these do not work and the ...

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