Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 2 kudos

BT Business Smart Hub 2, Whole Home Discs and FF900

HiI am waiting for FF900 to be connected to our premises - BT have sent all the bits and pieces including a Business Smart Hub 2. At the moment we are using a Smart Hub Type A, which connects to 6 Ethernet connected whole home discs (white) since I h...

Now day 6 no internet

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , no line fault , full signal to the socket , equipment tested and works,...

Low disk space. Low memory

It is a long time since I have used Outlook Express but now I don't appear to be able to do anything. I have .dbx extension file and i cannot open it cause of the following messager: Error: Possible causes are: Low disk space. Low memory. Any suggest...

Urgent Help Needed...BT Smart Hub 2...Bridging Mode Assistance.

Hello everyone, I hope one of you good people in this community can help me out with my issues. I have tried ringing bt customer service and spent over an hour on the phone  but they haven't been any helpful to say the least.  The person kept going a...

BT Business hub 2 - DMZ ip changing itself

 Hi, Im having an issue with my new BT biz hub 2...I place in an IP in the DMZ and it' changing everytime I reboot the hardware i'm connecting (dealerboard). On my previous BT biz hub 1 it never changed from what I initially put in. I've tried a rese...

KM78 by Member
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Bridge Mode Questions

Hi, I am due to fit a FortiGate firewall at a site that has BT Business broadband in the form of FTTC. It appears to be VDSL as the speed is about 70mbps and the BT wholesale finder shows that as the VDSL speed. We will be putting their BT Business H...

4G assure and Bridge Mode

We have just moved premises and while I'm waiting for the new line to be sorted out I assumed the modem would continue working using the 4G dongle. However I have checked and it seems that when you have the modem running in bridging mode you cannot c...

Blocked US Websites

Hi  We supply parts to the aerospace industry and currently do a lot of work for the US DOD. This requires us to get access to certain sites to clariffy our Cyber Security credentials. Unfortunately when we try to access these sites we get a message ...

Connection cancelled again!

I ordered a new business broadband connection to my house three months ago! My current line is constantly faulty ( been repaired three times this year already) I am connected to box 10 3 miles from my house and get only 1Mbps download. My neighbours ...

BT -Sign Boards Made - Cancellation

Hi everyone: i am looking for my life saving Advice here.I quit my job and opted to start a Small business in Lodge Lane, Grays, Essex. I choose BT to have Business Broadband and dozens of stakeholders to deal with to start my business, as how it goe...