Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

dyndns2 support

Hellowe have BT Business Hub 5 (Type A) | Software version | Last updated 03/03/18I'm trying to configure it with Dynamic DNS from google domains, it uses dyndns2 which is not on the list

Broadband drops out and crashes BT cloud phones

Hi, we had Bt broadband and BT cloud phones installed in March and ever since have had regular(sometimes several daily) drop outs that causes the BT cloud phones to crash and we have to restart. Sometimes this can be mid conversation. I understand th...

Resolved! Making public IP address static changes existing static IPs

Where I work we have paid BT for 5 static IP addresses and these are used for our email server, ftp server etc. Our router's public IP address is dynamic and we would like to make this static as well. Someone from BT has told our IT guy that making o...

BT Infinity price Nov 2015

would anyone have the price for 2 year contract starting from Nov 15 for  Bt Infinity for business Broadband only Bt Infinity for business Broadband ane line package  your help would be most helpful

Unfairly charged and BT ignoring complaints

 From around mid June to August 8th, my Internet was unusable, in an effort to improve my Internet without having to switch provider (I can't be without Internet I work from home) I upgraded to BT business, uploads are still running slow and dropping...

easiest way to get fibre from the cabinet at the end of my street

I have had another idea.Can i get openreach to connect a phone cable from my nextdoor but one neighbour's outside junction box to my property? My next door but one neighbour's outside junction box is connected to the new fibre cabinet P114 at the end...

my outside phone box.jpg number 17 outside phone box.jpg
clive05 by Member
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Easiest method to upgrade to fibre please

Hi newbie here but longest bt customer.Question directed at Mod Daniel S as he seems to know his stuff and get things done.I have bt business phone line and broadband.For that i pay £180 per quarter.I get average speed on adsl2 of 15 mbps but down to...

clive05 by Member
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Two VDSL connections in to one property

Hi I have an issue with one of the Broadband connections I have at my home. I have a private Broadband (TalkTalk) connection and a BT Enterprise Broadband Connection from my company. I got the BT EBB connection recently in August and since the BT set...

adivk by Member
  • 1 replies
  • 0 kudos