Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 2204 Views
  • 0 replies
  • 1 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 12878 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 149351 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 28721 Views
  • 27 replies
  • 2 kudos

I got my website through GBBO

Hi I set up a business website in 2011 through "Get British Business Online" or GBBO. I am selling the business and want to transfer the domain to the new owner. Problem is I can't find who manages it for me. It's BT I am told by the hosting entity. ...

JohnD1 by Member
  • 721 Views
  • 1 replies
  • 0 kudos

BT Domains Centre

Hi allI'm having issues getting into the BT Domains Centre to modify some entries - our Domain is registered via BT Business.I've been trying most of today but keep getting the error :- Error: Domain name management is momentarily unavailable.Our Hos...

Error 550 5.4.300 Message expired

I am using my BT account to send emails - my account is btconnect with a btclick alias and I am using Thunderbird with OWL (https://www.beonex.com/owl/) (OWL sends as an Office365 email account)to send. I send to a list of email addresses and every o...

Resolved! Domain authentication

We have used 'Mailchimp' for a number of years in order to send our weekly email newsletters to our members. However, in order to ensure that all our members receive the emails, we now have been requested by Mailchimp to authenticate our email domain...

Resolved! Locked out of BT Microsoft account

I am locked out of my btconnect.com email account.   I can login to my BT Account as usual. # If I try to login to the Office365 email with my btconnect.com account with the BT password, it says "incorrect password" (as expected!) but if I use the co...

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Resolved! BTconnect email address.

Hi, I would be most grateful if someone could point me in the right direction please:I've had a btconnect email address that's linked to my business for 25 years........  BT are not able to provide telephone or broadband at my business premises so fo...

Mailbox inaccessible

Hello,With a btconnect email, I am able to access MyAccount, but when trying to log in to the mailbox through outlook or the microsoft web portal, it says the password is incorrect.Changing the password has not fixed it.As I understand it, the passwo...

oatlain by Member
  • 876 Views
  • 1 replies
  • 0 kudos