BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the cloud phone app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal, here’s how to access the BT Cloud Voice Express app and here’s how to access the BT One Pho...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

BT Phone Port to Network

I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...

analogue phones on BT Business FTTC

Hi I am a Trustee on a charity radio station , we are shortly changing to BT Business FTTC and want to keep our old analogue phone system. I believe we need an adaptor but the ones I see from BT say residential line only!what is the correct one we ...

Billing madness

I was pestered by a Bt local salesman to upgrade our system from an avaya to yealink and was told it would not cost us more money than we were already paying but our average 3 month bill has gone from around £500 to about £1000, there have also been ...

Hardware brand limitations

We have just had fibre installed and so new hub and need to connect our phone.After spending a long time being pushed from person to person it turns out there are limitations on hardware for business. The handset has to be Cisco or Yealink.This was n...

Cloud Voice Express vs Cloud Phone

Can someone please explain to me the main differences between BT Cloud Voice Express and Cloud Phone? They seem very similar: both claim to be cloud-based phone systems for small businesses and both can make calls via mobile apps and deskphones. What...

Cordless phone for cloud voice express

Hello,I have recently got ftp with a Business Smart Hub 3 and the Cisco desk phone.Is there a cordless phone I can add to this? Would the BT essential VOIP phone work with this set up?Many thanks

Yealink T46U Call Retrieve

I have a Yealink T46U desk phone with 2 problems:-1. When I transfer a call to another extension which is not answered, I cannot retrieve the call in order to take a message. Any ideas please?2. When saving a contact number to the Directory it saves ...

I need some guidance on Cloud PBX integration

Hi fellow programmers. I just started my first job as a full stack dev and I was tasked to find and integrate a Cloud PBX into our application. After a lot of research it seems more or less possible but I don't want to give up just yet. Has anyone in...

BT Cloud Voice Yealink T46 : Need admin password

I'm trying to access the local admin pages on our BT Cloud Voice Yealink T46 handsets, however I do not have the username and password to do so I've contacted BT Cloud Voice online support who suggested the admin password fBi5m7Uw but this does not w...

BT Cloud Phones

Not sure if I am posting on the correct board, but I have a problem with the Cloud phones supplied as part of the upgrade to the Cloud system. The phones are muffled and it is very difficult to hear the caller. I tried to report this as a fault, b...

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