Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

A problem with using a digital phone

Our takeaway store has changed since BT Cloud voice contract, use their assigned numbers phone service, Then our landline was cancelled without notice when we signed up before If I go back, I will lose our appeal, which is to use this Cloud system, s...


Changing ID when people call my business

Hi everyone,I took over a business last year and kept the same phone number for the clients. Its a BT Cloud number. When people call me from their "smartphone" their phone caller ID shows as previous business name (Shine Dental) on their screen and n...

Buying back a specific telephone number

My phone provider has disconnected my landline (without my knowledge) and have said that they have released my number back to BT and all my new landline provider has to do is request this from BT.  It is important that I retain the number, please cou...

Moving house, porting landline to FTTP

Hullo all!My partner has a business landline at his flat (probably copper, possibly FTTC)He will eventually be moving in with me, and will need to keep a landline - ideally the same number for ease of continuity.However, I've got FTTP from TalkTalk w...

Resolved! Business number

Hi, I am selling my busniess and the new owners want to take over our business number, how do we change it over to them? Or do they have to request a transfer?  Thank you for any help you can give me.

BT Landline Phone number

Last year I had some building work done and my builder chopped through copper landline.This resulted in openreach laying a fibre cable for both broadband and landline calls.The problem is I lost my phone number of 30years and all my contacts tell me ...

Site Compound - Temporary Phone line

I am trying to get more information regarding applying for a temporary phone line to a site compound (temporary builders supply) can anyone help and point me in the right direction as I cannot see anything on line where I can apply.Many thanksRegards...

BT Digital voice adaptor

Trying to get ordinary DECT handset to work with BT Business Smart Hub 2 is failing at the first hurdle as I can't get the BT Digital Voice Adaptor to pair with the hub. I have plugged it out and in again and I have switched the hub off and on again....

Bjgray by Member
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Cloud voice express handset

As a new cloud voice express customer - can anyone advise,can I use a different handset than the one provided by BT - the Cisco desk phone is the worst thing I have ever seen.For example an off the shelf cordless dect phone ? thanks

Bryangm by Member
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