Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Resolved! How do I divert my calls?

Hi there I have a Call Divert feature on my line but I am not 100% sure on how to use it. Could anyone here provide any assistance? Sorry, I'm not the best when it comes to these things! ThanksKelly

Very Confused about Contract

Well after some time on the phone I still do not understand my rights. We have a business contract with several lines and broadband on a Onebill. We are being hassled by other providers claiming they can get us out of our contract as BT have increase...

Resolved! Multiple Lines accessible via Single number?

Hello I have 2 PSTN phone lines with a handset on each. We have 1 main number we advertise. is it possible to have them joined so that if the main line is busy it will roll over to the second? In Australia we had a feature called a rotary group which...

Resolved! Handset to do specific tasks

HI,  I'm in the process of finalising on a shop, so i'm now looking at the multitude of things i need to get done, one of which is the phone system. I need to be able to transfer calls from a reception to an office, and would also need to be able to ...

Jimi by Member
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You're switching your calls

Hi, I received an email today that I was moving my business calls to a new provider. I only recently moved into new premises and took over the line and number that was there, the previous tenants having been put into liquidation, I have had the accou...

dje494 by Member
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Excessive noise on calls via ISDN 30

Hi,   we are experiencing a high pitch screeching on calls intermitantly on both inbound and externally initiated calls. We have contacted our service provider directly and they insist nothing can be done until BT have concluded a 6 working day inves...

Reserving a phoneline

Morning, this may get a bit confusing so bare with me.Basically I'm planning on opening a new shop within the next few months, the premises is currently having work done (which I'm not doing) so I don't currently have access to the shop, there is alr...

Call from "BT" offering better deal - scam?

I am on a committee for a local community association. We run a community centre and have a business account with BT. Today I got a call at our centre from Ibrahim who was checking we were happy with our bills or could he do anything to help. He aske...

WeeMo by Member
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Overcharged by over £2000 since September last year, help please

I run a small business and was sold a cloud phone package last year, they said would be £10 a monthBT have sent me a bill for £1800 last month, so I tried the call centres several times, they didn't understand the problem.We got though to someone in ...

sech by Member
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Resolved! Specific Number Required that TalkTalk Lost

I tried to move from TalkTalk but instead of moving my service they disconnected me and I now have no phone line or broadband for my business.  Talking to sales via chat they say they would not be able to retrieve a specific number but looking on thi...