Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by Administrator
  • 1927 Views
  • 0 replies
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

CLOUD VOICE EXPRESS NOT WORKED SINCE OCTOBER 2024

 We’ve had to migrate from plusnet business to Bt broadband / cloud voice express, since October 2024. Our phone lines were disconnected without our knowledge  since then we have had no phones at a very busy time of year for our church school.We made...

CCBC119 by Member
  • 1556 Views
  • 1 replies
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Resolved! How do I turn off BT call minder please?

Hello, I hope someone can assist please. I am trying to turn off Call Minder on our BT cloud voice line but there are no instructions how to do this anywhere - it's not even in the call minder user guide and there is no option to cancel in the menus ...

Digital Voice

I currently have an FTTP connection with linked Cloud Voice Express and it is up for renewal in January.    I'm not planning to move the broadband. VoIP uses a Yealink base and handset - however usage is minimal  although some key contacts use it may...

Marum by Member
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  • 3 replies
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Help

Can someone please help phone line doesn’t work properly bill always wrong and no one will talk to me 

CSP by Member
  • 1542 Views
  • 1 replies
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Panorama with CNGFW

Has anyone integrated Panorama with CNGFW using Panorama 11.2.4-h1? I’m seeing 3 VMs with the same device name but different serial numbers, and they’re in sync in Panorama. However, I can’t access CNGFW via GUI or CLI. Will this setup be stable on a...

BT Expert cut off my Phone line

BT EXPERT  engineer came to switch my dental practice from Analogue phone to digital .I had the new  BT Smart hub 3 router and BT Cisco phone they sent. He CUT OFF my analogue without getting my digital cloud voice working. He said it was someone in ...

kat by Member
  • 2520 Views
  • 5 replies
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Fined by BT business for failed appointments

We have been trying to get a phone line/broadband installed at our business premises. The landlord is dealing with open reach and the tenants with BT. When an order is placed with BT, the engineer turns up and can't do anything because open reach hav...

Ucrisps by Member
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  • 1 replies
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