Phone line
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Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.   How do I divert calls? Wi...

BethM by Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Can't hear sometimes when making or receiving calls

We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you bac...

TSAIT by Member
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Connection problems

I booked a business package of landline and broadband, this was supposed to go live 30/6 /23, I received my new equipment and connected, broadband went live as arranged but no landline. I have now spoken to a total of 8 agents to sort this problem, m...

Have I been mis sold?

Hello. My wife and I ran our media business from home and had a bt business package for phone and email. We're retired now but kept with bt business because our work email address is also our personal email and it seemed too much of a hassle to chang...

Caller Id

On my BT cordless, when I use caller ID to call back, it dials 1234 first and calls time rather than the number that called. The same thing happens when you try to call in to several services like call diversion, it just calls 1234 and calls time. Wh...

BT Essential Digital Voice Phone Batteries

User guide says "Before you put new rechargeable batteries in, check which type you need. On the bottom of the handsetcharger, the label will say Type A or Type B."No Type A or Type B on the bottom of my handset charger. Is there any other way to fin...

Walls socket and adaptor

Need help to get an engineer to install wall socket and fit new adaptor onto existing wiring??,anyone know of someone who will take this on in Cumbernauld?