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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18025 Views
  • 0 replies
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9561 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34043 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 25709 Views
  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16021 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 275474 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12038 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11381 Views
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  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 11984 Views
  • 3 replies
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3rd party mail client won't connect to smtp.outlook.com

I need to use a 3rd party application to send multiple emails via the smtp server I've followed instructions from supplier of the mail client but it will not nog on to the smtp anybody got any ideas

derekle by Member
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  • 1 replies
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Resolved! New range of static IP addresses not working after upgrade

My BT Infinity connection was upgraded this morning from 5 static IP addresses to 13 along with a speed increase to 80/20 which meant a new block of IP addresses. I received a text at 8:17am to say the upgrade had been done and although the connectio...

andyt22 by Power User
  • 18156 Views
  • 5 replies
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Problem sending e-mails from booking system via btconnect

Hi Having problems sending e-mails from my clinic booking system via btconnect. Have previously used my btinternet account successfully using outgoing mail settings: smtp.btinternet.com, port 25, ssl not enabled but authentication on. Have tried vari...

Free Wifi - aaaargh!

Hello all. I recently bought into BT Business on the basis that I would be able to offer free wifi to my customers. Specifically I based my decision on this info (found here: http://business.bt.com/broadband-and-internet/wi-fi/business-benefits/): "E...

Urgently need to remove previous owner's BT Business equipment

I urgently need to book an engineer to remove the previous owner's BT Business equipment from my premises. It clearly says property of BT on some of the equipment, and it is all wired in, so I cannot remove it myself. We have just had a new BT Busine...

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BT Micro Firewall

On a BT Micro router/firewall, when firewall is enabled it does not appear to obey firewall rules logically. Despite the TCP inbound block rule being put after explicit TCP inbound port allow rules, incoming traffic (e.g. email) is blocked. Are the f...

joh by Member
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Line Locked Up

I am using Featureline and have on several occasions been unable to use the phone as the other party has not properly hung up so the call is still live.  Does anyone know what to do in this situation?

BenStep by Member
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Completing an order!

I have moved home back in November 2012 and I STILL have no internet from bt! I have went through countless orders, had new phones lines installed etc. but still I have no internet. What is the most frustrating part is that no one is willing to help ...

IE not working

The below code work well on Crome but not in IE<script language=JavaScript> var sTestEventType='mousedown'; function handleMouseEvent(e) { var evt = (e==null ? event:e); if (evt.type!=sTestEventType) return true; if (evt.which==1) return true; retu...

sapl by Member
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Optimize images for web ...on upload?

I'm building a CMS for a client who is definitely not very computer savvy. They will be uploading a lot of photos and they are scared of "big" words like "optimization" and "photoshop" so they are more likely just going to upload photos straight from...

sapl by Member
  • 6156 Views
  • 1 replies
  • 0 kudos