If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails: How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...
Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark: Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...
Hi all, Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them: 1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...
If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection. Steps to ta...
If you receive this error message when trying to view your web site, it can mean one of several factors. 1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...
Hi All We have recently received a few queries on how to download and install the latest version of BT Access Manager. Please visit the Help and Support pages of BT.com which shows instructions on how to complete this. How do I download the lat...
BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's; - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Hi Guys Microsoft have just future proofed the 365 product to work with IPv6 technology. Because of this there are a new set of email servers that we are introducing. Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...
The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...
Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk, I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots. Hopefully this guide will be a bit more stra...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.
I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.
Please find below some useful guides for the BT Web Hosting Package BT Eshop User Guides PMYADMIN User Guide FTP Manager User Guide Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...
Hi All, We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached). A quick Google search will show many posts relating to the Domain Renewal Group. BT d...
From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider. You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...
Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...
I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
I have a relatively old laptop which is 'slow'' and often 'hangs' I keep getting a message ' virtual memory low' how can I fix this e.g.. can I buy a plug in memory chip etc and if so where where from. I have done all the normal housekeeping stuff cl...
We have recently changed our server to BT, and for the first six days have been able to receive emails from our old .co.uk addresses via Outlook 2007, suddenly today we have stopped receiving them.I did not change any settings in Outlook and wondered...
Struggling to set up my website with BT Settings in Dreamweaver are these correct for www.haywardstravel.com as the Dreamweaver 'Test Settings' fails Server Name: ftp.haywardstravel.comFtp Address: ftp.haywardstravel.comUsername: haywardstravel.com...
Hi all, I just moved flat and have checked to find out when BT infinity will be arriving. It says itwill be coming to my area in the late months of this year. What are the technical requirements for getting BT infinity into my flat. Does it go throug...
Hi we have 3 domains registered with BT and will be having a power outage for a few hours Monday 2nd April. What I would like to do is redirect and traffic to the effected domains -- to an outage page on our BT hosted website -- www.oakmont.co.uk/Ou...
I have been using my bt business hub in bridge mode for 6 months sucessfully. A few days ago my internet stopped working so i tried to sort it out. I bypassed my firewall (pfsense) and connected directly to the bt business hub. To my amazement the ro...
Having spent many hours over several days trying to get my Blackberry to receive emails after the BT upgrade, I found the solution on this forum below (so many thanks for Mark). However, I'd just like to add a little bit to point 3 please - don't mi...
Hi I recently upgraded to BT infinity and connected my Sony Vaio, my daughters Sony Viao and my wifes Acer Aspire laptops. When browsing both Viaos are super quick whilst the Acer is snails pace whilst browsing the same sites and actually seems slowe...
Since change to Outlook 365, my email receipts are timed with wrong time zone eg Friday, March 25, 2011 7:39:51 AM (UTC) Monrovia, Reykjavik was deleted without being read on Monday, March 26, 2012 6:41:23 AM (UTC) Monrovia, Reykjavik. Is this becaus...
hi,i am new to these forums and am hoping for some help.i am sorting out my finances and i owe bt £500 for my old account since i moved to virgin media.i have contacted them to pay via a direct debit until the debt is cleared but they say the account...
