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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
  • 2972 Views
  • 0 replies
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21520 Views
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 35359 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 286676 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8274 Views
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Scheduled Maintenance for 27th Dec

Did the scheduled maintenance on 27th December go ahead as planned? It seems to me nothing actually happenned. I was expecting a software upgrade and a whole host of new features when I logged in this morning. I was quite disappointed to find no appa...

BT OpenZone / BT Fon Android App

Can a Mod please forward this to the right department. Openzone Support say it should be BT Mobile.(Tim! Tim! - are you there?) I’m a small business user of 2.5 years standing; account is dongle with inclusive OZ minutes. For the last 6 months I’ve b...

Inifinty and web site load times

Prior to 13th December I had ADSL2+ and was achieving speeds of 9.4Mbs Download, 0.86 Upload and webspeed load times of 0.65 seconds and was happy. Along comes Infinity and I agree to it with the estimated speeds of 28.5Mb Down and 10Mb Up.  Notice i...

cdeakin by Member
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  • 5 replies
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Slow broadband speed

I have been using BT for 3 years, and it has been slow for all 3 of the yearson a recent broadband speed test I received speeds of >0.1Mb and yet people north, south, east and west of me are receiving speeds of 1-4MbI was wondering why I am receiving...

Newms by Member
  • 7443 Views
  • 4 replies
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Creating VPN on 2701HGV-C

Hello,We have a CCTV unit connected to one of the LAN ports on a 2 wire 2701HGV-C router. If possible we would like to creat a VPN to the CCTV unit from our corporate firewall. Configuring the corportate end is easy enough but not sure if it's possib...

5 months and still no Broadband Service !!

We mistakenly thought installing BT Business Total Broadband at two holiday lodges would be a relatively straightforward process.The order was placed on 17th July 2011 and we still do not have working broadband in both properties. In one property it ...

Unable to set up email under second domain

I have recently transferred a .com domain to BT and that domain is now forwarded to my .co.uk hosted site. However, I also wanted to set up a .com email address either as an alias for a @btconnect.com address or as a name@mywebsite.com address but it...

Resolved! CCTV

Can anyone PLEASE give me an Idiots guide to setting up my DVR through our office BT2700HGV so we can access it remotely over the net (from Home) I followed the destructions that came with the unit and although I can access it from the office, I cant...

HPS by Member
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  • 2 replies
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Resolved! Fax on Hosted VOIP

Is it possible to connect a fax machine to a hosted voip line and if so how?

CJA50 by Member
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  • 3 replies
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Static IP and Home Hub2.0

Hi, I changed from a residential line to a business line to get a static IP address. As I have the unlimited broadband package I can have 5 static IPs for the same price as 1.  I decide to have the package of 5 IPs as I will want to use them in the f...