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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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  • 62 replies
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Re: BT Versatility VOIP Lines Always Busy?

Hi Burnsies02 Sorry to hear you are having issues with your voip, the issue you are describing sounds like a port issue. These issues normally happen when you have a versatility coming off a router, if this is the case the best way to resolve the iss...

SeanC by Master User
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Resolved! How to craete a new mail message using Easy Site Builder

Hi Can anyone explain how I can use Easy Site Builder to create a hyperlink whereby when someone clicks on the email address it opens up a mail message which can then be sent. I have tried hyperlinking but this doesn't seem to work Many Thanks Andrew

Resolved! Easy site Wizard

Hi, New here so go easy.. I've been putting together a quick web site using easy wizard, i have nearly finished but as its only a quick 1 pager, i have found i dont require the menu box system. i can delete it to 1 line, home, but how do i get rid of...

Advanced Web Hosting and Zend Optimizer

Hi There, Is it possible to add send optimizer to our server? I see that Zend Engine is installedThis program makes use of the Zend Scripting Language Engine:Zend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologies Our domain is kindredretail.co...

taniwha by Member
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Explain single and multiple static IPs

i cant believe what ive just been told by BT. BTIf you have a single static IP, you can use it as an external address.If you have multple static IPs they must all be internal Is it just me or is that crazy and wrong?  After probably 10 years of using...

Re: BT Versatility VOIP Lines Always Busy?

Hi Barry I have a similar problem, whereby most inbound SIP calls to my 3 SIP trunks drop within 30-seconds, leaving all three 'busy' for another 30 seconds. Did you get a resolution to your problem? Many thanks Dave

Resolved! Infinity Installation

 Infinity is due here in the next few weeks and I will sign up as soon as I am able.  However, I would like to understand exactly what equipment BT will supply and where it will be installed. Currently I have my master socket with filter - the teleph...

MHC by Guru
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IP range blocked on SORBS

A company I work for transferred their broadband service to BT on October 15th as part of a requirement for the BT ONE tariff plan. Since then, we have had problems sending emails to some people (not all) as the email system says our address is a Dyn...

Password

Hi trying to sort out my Voip lines and need to get onto Webcare.How do I find my password or register for a webcare password.I have used all the ones for my broadband.Thanks Tony

Complaint address?

Can anyone confirm that the following address is the correct one for a written complaint. Alexander Bain House15 York StreetAtlantic QuayGLASGOWG2 8LA I am an e-saver customer and fear the above may not be the right address for e-saver. My complaint ...