Archive
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

BT2.jpg
BethM by Administrator
  • 2627 Views
  • 0 replies
  • 1 kudos

Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 19156 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
  • 6924 Views
  • 0 replies
  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
  • 9502 Views
  • 0 replies
  • 2 kudos

Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21350 Views
  • 0 replies
  • 0 kudos

Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 10117 Views
  • 1 replies
  • 0 kudos

Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

A_1.jpg A_2.jpg A_3.jpg A_4.jpg
Burkem5 by Guru
  • 30647 Views
  • 0 replies
  • 2 kudos

Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
  • 23278 Views
  • 0 replies
  • 0 kudos

Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

1.JPG IMG_0081.PNG IMG_0082.PNG IMG_0083.PNG
Burkem5 by Guru
  • 35074 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
  • 13584 Views
  • 0 replies
  • 0 kudos

Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 27452 Views
  • 8 replies
  • 0 kudos

Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11349 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
  • 26352 Views
  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 9199 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16447 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 284282 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12767 Views
  • 2 replies
  • 0 kudos

Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8146 Views
  • 0 replies
  • 0 kudos

Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11825 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
  • 297742 Views
  • 0 replies
  • 0 kudos

3 times our order has been taken then rejected without explanation

we are attempting to get a broadband service to our  new office premises order taken completion date given modem delivered, etc etc  then nothing,when we contact BT they say the order has been cancelled because the address does not match their  data ...

BT User Abusing My Server

For the last month a user on a BT IP has been sending many thousands of requests daily to my site for the same image. It cost me £70 last month in additional hosting charges and countless hours of my time trying to block them. When I do, they reboot ...

BTBob by Member
  • 10133 Views
  • 10 replies
  • 0 kudos

PLEASE! Where can I get help?

I originally posted this in August, but since then things have gone from bad to worse! AugustI have so been looking forward to moving into my new office, but now it has become a nightmare! We are a small business, based on a farm, with our office in ...

niknak by Member
  • 6139 Views
  • 3 replies
  • 0 kudos

BTConnect POP emails disappearing off Iphone since ios9 upgrade

After upgrading my iPad and iphone to iOS 9, I noticed all old emails with attachments in my POP accounts only (MAP accounts are fine) say, "Message has not been been downloaded from the server." This did not happen on upgrade to ios7 or ios8. This h...

jblowes by Member
  • 4580 Views
  • 0 replies
  • 0 kudos

Free Superfast Broadband from BT!

I received a letter from BT last week offering me what appeared to be free superfast broadband but being a suspicious person such offers worry me so where is the catch?

BML by Member
  • 4811 Views
  • 1 replies
  • 0 kudos

Broadband intermitant faul

BT enters my house through the front wall into a box which has one line coming out of the back of the box and wandering around up into the loft and then through to the five telephone points.   A plug point exists on the front of the plug into which a...

BML by Member
  • 5373 Views
  • 2 replies
  • 0 kudos

Unstable Broadband

Every so often over the last few days I have lost my Broadband connection but when I check the avaiability site it shows no problems yet the village has been crawling with Open Reach working on what I assume is fibre optics.  Any suggestions on how I...

BML by Member
  • 6066 Views
  • 3 replies
  • 0 kudos

Accessing webserver from outside Lan (Business Hub 5)

Hello, I am rapidly l;osing my hair and would be grateful for any suggestions for the following problem.We have a LAN with about 5 computers with a web server hosting our own websites.  This has been running for two years with no problems with Port F...

lamina by Member
  • 5406 Views
  • 2 replies
  • 0 kudos

Customers complaining - emails to btinternet blocked...

Hello, I have customers that receive email newsletters as part of theire purchase, and for the last 3 days every email I send to a "btinternet.com" address gives this bounce message: smtp 554 Message rejected for policy reasons (3.2.2.1) It's not a l...

eggerda by Member
  • 12228 Views
  • 3 replies
  • 0 kudos

Domain Email problems

Yesterday I set up a BT web hosting package so I could build a new website. I created an email address (myname@mydomainname.net) but can't access my email account. It appears in the manage my services page along with my usual BT email address (myname...