How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
On Thursday when arriving at work I could not connect to Broadband and despite numerous reboots, checking wires etc nothing would work. I sent staff home to work from home which is far from ideal and I also went home, so lost pointless commuting time...
BT are saying that our business can only have fibre if we pay for a £250 private lease. However a private line was installed for the business located either side. Having researched the fibre availability in the area, I can see that the vast majority ...
Broadband recently upgraded and installed and extra discs to boost wifi seem to be working fine on the allocated network and password.However I have set up, (as offered on the system), a "guest wifi" from the "Hub manager" with new name and passwo...
Hi,I'm hoping to get some clarification, or even better, help/guidance.I recently changes my single static IP with BT Business to 5 static IPs.Since doing so, my smart hub 3 hub manager has adjusted and I have been able to point some of these 5 IPs t...
HiOur Hall Committee are wishing to install Broadband to the Hall. We are in a very rural setting with little or no mobile coverage. The hall does not have a landline at present and is I believe what is called a 'silver address' as we don't appear on...
I'm trying to provision a 3CX phone at work, but It won't register. Same phone, same settings will register at home on PlusNet or on a 4G LTE router. Using a Yealink W70B phone, what I have tried: 1) Factory reset the phone, add the sipgate account...
I just had a new installation put in on two floors. Two routers one for each floor. The phone provided was not on our old number and the engineer said he could not find it on the vEL. He changed the name of the routers but these do not work and the ...
We have a BT Business Smart Hub 3 that is connected to a TP-link Ethernet switch. A number of devices (computers, cameras, etc) are connected via Cat5 cables to the switch We would like to restrict network access to some of those devices to people in...
Before posting I have trawled the web, tried BT support but no joy as yet so reaching out here. Ok, so have a business FTTP 900 service from BT with a static WAN IP. I am using my own router (Mikrotik RB750Gr3). Very proficient in these devices, have...
A simple query and it would be much appreciated it if someone could advise. Will be be supplied with a replacement router by BT when moving to Broadband and Cloud Voice Express (with the corded phone option) ? Currently we have Broadband and PSTN p...
