How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi, My parents currently have both BT Business and Residential accounts. I’d like to consolidate their services into just the Residential account to help reduce costs. However, I’m unsure how to retain their BT Connect email address and phone number,...
I was self employed and had a business account for my shop with BT for broadband and digital phone line. A year into my contract I took cancer and had to close my business as I was unable to work and my shop was loosing money. I contact BT in Januar...
I have just had FTTP installed by BT Openreach. They have installed the new BT ONT which connects directly to the fibre cable. Can I plug my Sonicwall TZ directly into the Openreach ONT box and just user PPPoE credentials? or would I need a router in...
Hi there! I am absolutely tired of this horrible service! I bought BT Business 3 months ago and I only had trouble... everything was a waste, from connecting wrong my broadband, to overcharging me for the wrong setting up service, and now I have retu...
I have a letter dated 01/10/2024 BT Ref- however I still received a letter addressed to the old address dated 05/11/2024. A Brown Glasgow Item 4 'Amend the correspondence address to' but still has not been updated at this point! Please advise in this...
There has been wrongful categorisation of humblegrape.co.uk and vivatbacchus.co.ukThese sites are blocked by our BT parental Light filters but does not sell alcohol as it is a booking platform for the restaurants which are family friendly.Their onlin...
Our internet is very slow. I checked the Broadband speed and was advised that it is very slow. Can we have an engineer to check our broadband and can you recommend a new package with more speed? Thank you.
We finally had our leased line commissioned last week after many false starts and need to make some changes to port settings on the BT supplied Meraki MX75. We were told this was possible via the BTnet user portal but we are unable to access it. A li...
Hi, I hope if anyone can answer my question. I placed an order with Sky on 1st Nov to switch broadband and phone service on 18th Nov. I received email from BT confirming switching, they don’t charged me for ending those service early which is correc...
We have a business broadband service that uses an (old!) BT2700HGV Business Hub ADSL router. It has been trouble free until recently, the external IP is provided by DHCP and normally starts with 81. However in the last week it has changed to an addre...
