How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
We have a BT Business leased line. We have heard that our landlord has sold the building out from under us and will be given maximum 1 month notice to leave at any time. We will struggle to afford another office move so soon and a possible solution...
We've been desperate for fibre to be established in the area and now it's here, we were so pleased looking to get it connected. Then we hit a huge issue that nobody seems to be able to work out how to sort / willing to care enough to sort.Our accoun...
How long is an MSO supposed to take to repair? I reported it on 14th May! What are the resolution scales and fix timeframes for an MSO? Why will no one explain exactly what the issue is! Is it a cable, a board etc etc. I am a small business in a rur...
Hi,I am moving form BT Residential to BT Business and for that reason, BT has kindly sent a new router, I believe it is Smart Hub 3. I have a NAS connected to my current BT Router Smart Hub 2 (Residential package) and through that NAS, I host many se...
We have recently opened a Community Hub in our small town and are looking for a good rate on broadband - does BT offer a reduced rate for charities. The Hub is providing various services to the community to include a Foodbank, Coffee mornings for th...
Hello,I am wiritng here as i am looking for some advice on what is the best route to follow regarding potentially logging a complaint with BT regarding a clients services. I am an IT consultant and visit a small 1 user client every 5 years to review ...
Hi,We have upgraded to fibre. Our Stock control system has been upgraded so that we automatically update our website each evening, however they are requesting we get BT to switch us to a 'Static' IP address, as we are apparently currently on a 'Dynam...
Unfortunately I have had major issues with my BT Broadband supply. On Wednesday 14th May, my line was disconnected due to late payment. I immediately called up and apologised and made prompt payment. The call handler advised that my Broadband would b...
Hi recently our router was swapped to a Smart Hub 3. We have one square WiFi extender from the complete WiFi service. When we have set it up we notice the Guest network is not extended via the extender device. Is this normal expected behaviour? Thank...
Hi BT Business Community,We've been experiencing intermittent slow upload speeds on our BT Business Broadband connection. We are on the Business Standard Fibre plan.Our download speeds generally seem consistent with our plan, but the upload speeds fl...
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