How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
We have fftp 300 the line is testing fine but we keep losing internet connection. The 3 green lights are on at the wall unit but the hub is flashing orange. When I go into the hub manager it says it is has a connection. We are also experiencing bu...
i have a hybrid but cant see what the lights mean
Hi I am out of contract for 2 business accounts, both with FTTC broadband and call packages I want to revert to residential but retain the btinternet email addresses and phone numbers Bit of a minefield this but the one account has a helpcall on the...
FTTP has been installed by Openreach . I would like to replace the smart hub 3 router with my business router. I can see in the hub manager under internet there is a connection info user/password.Is the password needed?Are these logins neded for the...
How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
Hopefully found the right board...I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate ...
I want to use a Ubiquiti Dream Machine for our router and presume I need to be given the password specific to our FTTP connection to get it setup.Who do I speak to or where would I get it from?
Hi could some please let me know where to send my old router? Thanks
Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...
Can anyone help, please? My company enquired about a BT Net leased line in autumn 2024, and ended up dealing with one of BT's Local Business team. A full timeline was given about our needs, and our installation (which was to be February 2025, when we...
