BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

How to complain for vulnerable elderly parents about errors in full fibre installation

My elderly parents have been left in a remote location without phone or broadband all because they ordered BT full fibre upgrade in August. Their old system was switched off an engineer has been out a couple of times but they have not been prioritise...

10 months of misery!

I’m posting my experiences with BT Business in the hope folk out there can give me advice on what to do next. I’m at my wit’s end now, the stress of the last 10 months have severely tested my patience and sanity and I’m at a loss on how to proceed. B...

Resolved! Multiple Guest WiFi networks?

Briefly, community hall used by 3 different clubs – just had BT broadband installed using Business Smart hub 3 – trustees of hall would like each club to have their own guest WiFi network. But I think I can only set up one guest network. Is this cor...

BT can't supply because address/UPRN can't be found

HiI'm going round in circles with this and can't work in the meantime as I've no supply, so it'd be great to get some help.I recently moved into an office that was vacant for six years prior, but has a master socket (blue/white & white/blue) and an i...

broadband slow and cant sign into account

My business broadband is really slow around 8mbs , but when i try and signin on website to report it i get access denied, on app it just says no account is assigned to this account or something? pls help

Secure Port Forward

Do any routers/modems supplied bt BT support setting up a secure port forward rule which can be restricted to a single incoming IP address?

Resolved! BT HUB return gone missing

Hi All:Hopefully this is the correct board. I did ponder on "the lounge" but here I am. Anyway, a few weeks ago I left BT and subsequently returned my BT Hub, at BT's request, in the prepaid return envelope that I was provided with. Since then I have...

Complaints at BT

Hi, I've spent much of the last year dealing with the consequences of being mis-sold a new contract with BT in November by my BT Local Business team, and am now at the point where I've spent a month and half waiting for them to respond to the issue, ...

Smart Hub 3

Hi,Is it possible to disable remote login to the routers web pages on Smart Hub 3

PIN request

How do you ask for another PIN ? We were sent a letter with a PIN for me to unlock Super Admin access but by the time we opened the letter (we do not live at the property where there is broadband and we were away) 28 days had passed so when we put th...

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