Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 1 kudos

No DNS resolver for computers with Static IP address

This is a technical report on a problem with BT business hub. I have an adequate work-around but others might be interested in the problem.My Business hub serial +088315+NQ81775780 Firmware version: SG4B1B009313 updated 16 May 2022, has 5 IP addresse...

BT business hub 2 with cloud voice

I have a new business hub 2 operating clod voice phones . I use to get bt sport with my previous by hub but can no longer get it does anyone know why cheers 

DDP by Member
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Bt smart hub2, not able to access some websites

Hi, I have a windows 11 laptop connected (wired) to a business smart hub 2.  I am having problems accessing some websites that i randomly use, such as british gas business or elavonconnect or challonge.  I have connected to  all these websites in the...

wendy64 by Member
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BT Hybrid Connect signal boosting

Hi, So we've been without working FTTP for 4 weeks now due to unknown faults.The area is reporting the same thing but the engineers don't appear to talk to each other. So we have been using the Hybrid backup for those 4 weeks.Unfortunately signal aro...

Elliot by Member
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Gaming -PS5 FTTP Lagging --poor download speeds

I had a FTTP install  about 3 weeks ago (150 /30 package )  but did not go well but after numerous engineer visits the broadband side of things is working now but phone line isn't. Smarthub 2 installed in gaming room and devices connected via etheren...

TAP by Member
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No Guest Mode on new business SH2

I have just upgraded today to FTTP using  new SH2 however unlike my previous BT hub  there is no guest mode? Unless  i have missed it in settings...seems like a backward step to leave this feature out on new hub version.

TAP by Member
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Order for Business Broadband via Topcashback not showing

Last week, I tried to signup to a BT Business Broadband plan via Topcashback (TCB). I received an order number at the end of the sale process on BT website and within few minutes I noticed a cash back amount showing on my TCB account. The cash back w...

Complete WiFi disc(s) for Business Smart Hub 2

I am looking at purchasing a disc to rectify poor WiFi strength in part of the building (we have Business Smart Hub 2 on a BT Business Broadband Account)BT seems to sell "Whole WiFi" discs which appear to be for Home broadband only (i.e. not Business...

rob-SMR by Member
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DNS not working on Business Broadband

Hi,We have a BT Business Broadband hub 4, about a week ago the internet access stopped working. Eventually tracked the issue down to the DNS server IP that the hub was using, when the PC config was changed to use Google ( rather than the one ...