Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Transfering Port forwarding,Dyndns settings etc

Hi, Can anyone help me please? How do you transfer port forwarding settings from one BT SMART HUB2 to another BT SMART HUB 2?I have about 16 CCTV cameras and dyndns setting etc.I am told maybe my first router is faulty so need to swap routers. I trie...

lall by Member
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Hybrid Speed Boost not working with hub

I recently got the business essential broadband package due to my area having no fibre options available.As expected I get about 16Mbps when connected to the BT Smart Hub. When I disconnect the ADSL cable or when the internet goes down & it switches ...

Will BT broadband work during a power cut.

In a power cut, the phone system keeps on working.  But most modern phones need a power supply, so I keep an old phone just to use in a power cut.  I have a car battery and a DC/DC converter that provides a DC out at any required voltage (19V for my ...

kelper by Guru
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BT Blocking my website

 BT are blocking my company website : https://resolve.picrights.com/ i have emailed saferbrowsing@bt.com already 3 times in the past month but getting no reply . Can someone at BT help me out thank you 

Resolved! BT Business Smart Hub 3 Port Forwarding

On our current BT Business Smart Hub we can assign port 3389 to multiple devices on the Internal Ports. However on the new BT Business Smart Hub 3 we have been sent this is no longer the case and I can only assign 1 device to port 3389 on the Interna...

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mwh65 by Member
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Why BT Converged Hub error when in bridge mode on Smart Hub 2?

Why do I receive the following error?             This is a new Smart Hub 2 switched to bridge mode and connected to router. Internet now lost and cannot access Smart Hub admin console via ethernet. My router worked perfectly with our previous ISP's ...

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Pipps by Member
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UDM SE - Vigor 130 - BT FTTC - Won't resolve a WAN IP

Hey folks,This one is driving me mad. Managed to get this UDM SE setup yesterday and it connected to the internet eventually fine, that lasted for about 8 hours when it suddenly just lost its WAN address. It eventually started connecting and disconne...

lamar4 by Member
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UDM behind FTTC

Hello BT Community, This is probably in the forum somewhere but I'm getting frustrated with WAN connection profilehave a BT Business Hub via Broadband Port > FTTC. When I connect Ubiquiti UDM to LAN port all is well it connects fine once I change the...

Question about BT Internet Complete WIFI

Hi,I have a Smarthub 2 from BT Internet, but have crap WIFI reception upstairs.I've seen BT do a black "complete wifi" disc that gives you mesh internet, but you have to pay more per month to get it. I'm not interested in the white discs by BT, as th...