Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Changing the wireless channel on your BT Business Hub 3

Find out which BT Business Hub you've got.   Before manually changing channels try a Wireless Channel refresh. This will make sure that your BT Business Hub 3 chooses the best channel available and Smart Wireless will continue to automatically monito...

Jen1 by Administrator
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PPPoE Username, Password, and Settings for BT Business ADSL

Hello everyone,I am reaching out to this community in hopes of finding assistance with a technical challenge I'm currently facing. I'm having some difficulty obtaining and setting up my PPPoE credentials for my BT Business ADSL service.Previously, I ...

Assign multiple Static IP addresses on your BT Business Hub 3

Find out which BT Business Hub you've got.   If you have a single static IP there's no need to configure your hub, as the address is obtained automatically from the connection.   To use multiple Static IP addresses, you must have signed up for them w...

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Jen1 by Administrator
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Setting up port forwarding on the BT Business Hub 3

Find out which BT Business Hub you've got.   If you want to enable remote access to devices connected to your wi-fi network, you can open all ports, or selected ports on the BT Business Hub 3.   To set up basic Port Forwarding: From your web browser,...

Jen1 by Administrator
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Smart Hub 2 - To use as a standard hub

HiI have a BT Smart Hub 2 and FTTP.I have managed to set up my hybrid Ubiquiti/BT network so that the USG is the degault gateway connected over PPOE, however i wish to continue using the Smart Hub 2 as a standard hub so the BT Discs around the proper...

Disabling BT Openzone & BT Wi-Fi on your BT Business Hub 3

Find out which BT Business Hub you've got.   Your BT Business Hub 3 comes with BT Wi-fi already enabled.   To disable BT Wi-fi:   Open your web browser and browse to http://btbusinesshub.home to open the Hub Manager.Select Settings.When prompted, ent...

Jen1 by Administrator
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How to fix business name

When I click on my number in google business then it shows name as "Brighton & hove cosmetic clinic", which is incorrect. Their clinic is registered with different number and they are far away from our location. Please help me to sort out this issue....

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