Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 1 kudos

BT blocks block of static IPs

Hi,I cannot ping another BT business static IP and whole block of IPs.Pinging 81.150.33.x (BT static IP for email server) with 32 bytes of data: Request timed out. It works fine from a BT 4G Assure stick and it works from other networks. Tracing rout...

itmika by Member
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Connecting an alarm using POTS to a Fibre 150 system

BT have recently installed Business Fibre 150 at a church where I look after the IT. We have an old alarm system which still uses a regular landline to call key holders when the alarm goes off. Do BT have any solution to bridge the POTS line to the f...

Urgent help needed

Bt had an issue installing our net today as a cable is broken underground. We may have to wait a while for this to be fixed. We have the 4g backup but the signal is terrible where we are. I have a tplink 4g router with an o2 sim in that has good sign...

BT Business Smart Hup port forwarding.

Hi All I have a BT Business Smart hub (5 I think)I have a range of useable static IP (5)I have two webservers that I want to run of the two external IP, so 217.xx.xx.201:443 --> --> Is this posible? ...

Site2site VPN BT Smart Hub options

Hi I currently have BT business with Smarthub2. I am looking to have a site2site vpn which will be required from router not end client. It appears the smarthub is not capable if anyone has any reccomendations to replace the smarthub with a capable ro...

Hybrid Speed Boost

Hi, looking for some information regarding the Hybrid Speed Boost. Do you require a minimum 4G connection ie 2 or 3 bars to use this. I live rurally and so I only get a 4.5mps copper connection and can only get a 2 bar EE mobile signal. in my mind if...

Harpia by Member
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Unusable Business broadband

We have had unstable internet for over 6 weeks now.  We upgraded our service to the higher speed.  This has not made any difference.  Yesterday was the worst it has been and lost internet connectivity throughout most of the day.  We are losing busine...

pma by Member
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Resolved! Major Internet issues on Saturday/Sunday

Hi - Just a request for information about service incidents on Saturday (19/11) and Sunday (20/11)My internet connection was totally unusable (99% packet loss, totally unpredictable, no DNS etc) over this weekend.     I've looked but there has been Z...

rbjtech by Member
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Resolved! How to turn the "smart" Hub 2 into a router for multiple servers

I've just changed my broadband from another supplier and have a question about the "smart" Hub 2 box I was sent. Background: I have one server which is configured with IPs, x.x.x.1 and x.x.x.2, and a second machine configured to use x.x.x.3.  All IPs...