Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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How to get the caller ID from the VoIP system

Hi, I am a company owner based in the UK we provide windows EPOS software to restaurants and take aways shops we have over 500 shops who use our services.All our customers have the traditional telephone wall socket where the caller ID device ( like C...

Hybrid speed boost

Our plan was supposed to come with Hybrid speed boost. However, we only seem to be getting Hybrid Backup.There is no option on the router to enable it.How can this be fixed? Thanks  

RFG by Member
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Village Hall Broadband

Hi I’m a trustee for our local village hall and we’re  considering providing wireless Broadband access. There is no phone line to the hall. We have fibre in the village.The hall address is a ‘silver’addressBT are saying I need to speak to Open Reach ...

EVH by Member
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When should I expect a static address to be allocated?

I have just entered the username/password allocated to my business, but it's still not static after several days (i know because we've had BT engineers investigating a line fault, hence the reconnections).When will I know that it's finally been assig...

evansnp by Member
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Changing the wireless channel on your BT Business Hub 3

Find out which BT Business Hub you've got.   Before manually changing channels try a Wireless Channel refresh. This will make sure that your BT Business Hub 3 chooses the best channel available and Smart Wireless will continue to automatically monito...

Jen1 by Administrator
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PPPoE Username, Password, and Settings for BT Business ADSL

Hello everyone,I am reaching out to this community in hopes of finding assistance with a technical challenge I'm currently facing. I'm having some difficulty obtaining and setting up my PPPoE credentials for my BT Business ADSL service.Previously, I ...

Assign multiple Static IP addresses on your BT Business Hub 3

Find out which BT Business Hub you've got.   If you have a single static IP there's no need to configure your hub, as the address is obtained automatically from the connection.   To use multiple Static IP addresses, you must have signed up for them w...

Hub Manager settings screen.gif Hub Manager devices screen.gif Hub Manager addressing fixed IP address screen.gif Hub Manager Apply screenshot.gif
Jen1 by Administrator
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Setting up port forwarding on the BT Business Hub 3

Find out which BT Business Hub you've got.   If you want to enable remote access to devices connected to your wi-fi network, you can open all ports, or selected ports on the BT Business Hub 3.   To set up basic Port Forwarding: From your web browser,...

Jen1 by Administrator
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Smart Hub 2 - To use as a standard hub

HiI have a BT Smart Hub 2 and FTTP.I have managed to set up my hybrid Ubiquiti/BT network so that the USG is the degault gateway connected over PPOE, however i wish to continue using the Smart Hub 2 as a standard hub so the BT Discs around the proper...