Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

Synology rt2600 ac router set up

Hi i want to use a synology router with my bt adsl connection, but this requires a separate modem and i dont see a definitive answer on which one is the best to use. any recommendation ? 

vino by Member
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New connection in warehouse - odd box and no normal line box

Hi, I'm looking at leasing a warehouse, have been there today for some checks and there is no standard phone line, but there is one of these - am I going to have issues getting a decent speed connection? The broadband checker says its ok, but this is...

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BT Business Smart Hub 2 not feeding connection into DrayTek Vigor2927

We have a Virgin line and BT line into our office building, Virgin line goes into the Vigor2927 without problem, we have the BT line for load balancing, failover and VoIP prioritisation. But the BT Business Smart Hub 2 will not feed connection into t...

joshTS by Member
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DSL Link down - odd error messages in technical log

I've been cut off in Skype and Teams meetings while working from home, at just after 2pm BST yesterday and today. It's incredibly frustrating as it has left my boss high and dry when my broadband vanishes as I'm presenting.  Each time the Event Log h...

Wireless Setup

have a BT2700HGV router on BT Business (a little bit ancient I know, just like me!); currently have an open Wireless set up. I know the WEP key from the sticker on the side of the router. Can anyone help me by letting me know how I can set up a more ...

Business Broadband 4g

I have signed up to business broadband and have received a bt hub and dongle for 4g. I have just bought a new hub so really don't want to use the BT supplied one. Will the 4G dongle work on another router, looking at the paper work it won't. I did me...

BTNet Wires Only

Hiya, I had a wires only connection activated yesterday, but appear to be missing any sort of setup guide for what is expected configuration on my end.All I have been sent so far is the non directly connected subnet information. I do not have a wan I...

rt43234 by Member
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Bridge mode and port forwarding

Hi, we have a Business Smart Hub 2 attached to a Draytek Vigor 2862, we have the 5 static IP package so I have assigned one to the Draytek and all works as expected, bridge mode in the BT hid is OFF. But my questions is about port forwarding, we run ...

lee2022 by Member
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Hybrid Connect status

Hi all, we have our Hybrid Connect device about 12ft away from the hub, it says connected, connection type Wired but it's a wireless connection, been like this for a week now and we have restarted both devices.  And the Hybris Connect status page loo...

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lee2022 by Member
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BT Web Protect

Hi all, anyone know who the supplier of the BT Web Protect DNSBL is?Thanks

lee2022 by Member
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