Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 4395 Views
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 3820 Views
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  • 3 kudos

BT & Openreach cannot get brand new fibre line to work

After waiting years to have our old copper lines replaced we have had new fibre installed in our area.  We signed up our family business and our 2 x family homes (located next to each other) to get them installed.   Open reach installed the equipment...

EwanMag by Member
  • 822 Views
  • 3 replies
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BT broadband with 3rd party router

For all my fellow community members from the UK with BT broadband, I have a couple of questions. As I’m sure most of you will already be aware, the BT Smart Hub 2 isn’t as great as it’s made out to be. It doesn’t have Wi-Fi 6 and the speed drop off w...

asada by Member
  • 676 Views
  • 1 replies
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BT DNS Servers returning wrong IP address

I have a BT business Hub Broadband service with a dynamic public IP address assigned. As a result, users who need to VPN into the internal network use the DDNS name assigned which should resolve to the current public IP address. However, for a couple...

BT Business Hub 3 - Resetting your BT Business Hub 3

Find out which BT Business Hub you've got.   Experiencing speed and connection problems with your broadband service? The quickest and easiest way to solve these issues is the controlled shutdown and switching back on of your equipment. This is called...

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Jen1 by Administrator
  • 1142 Views
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BT broadband with 3rd party router

For all my fellow community members from the UK with BT broadband, I have a couple of questions. As I’m sure most of you will already be aware, the BT Smart Hub 2 isn’t as great as it’s made out to be. It doesn’t have Wi-Fi 6 and the speed drop off w...

BT Business Hub - Fixing a flashing green Broadband light

Find out which BT Business Hub you've got.   If your BT Business Hub's Broadband light is slowly flashing green, it's trying to connect your broadband service. If the flashing continues: Check the status of your broadband service at BT Service Status...

Jen1 by Administrator
  • 3402 Views
  • 0 replies
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Hybrid Connect

I Have the Hybrid Connect it has Two Blue Lights (Solid) but on the hub it said disconnectedI have re booted 5 Times. I have re set 5 Times and when the internet internet goes down so does the Hybrid systemI am a business and I must say this is a was...

Help with setting up modem mode on Asus AX Router

I have the FTTP 900 residential package. Before it was installed we were using a few Asus routers in a mesh configuration with the internet provided through virgin media's Hub 3 in Modem mode. I wanted to achieve the same thing with my current packag...

Absolutely Disgraceful

A few months ago we were notified by our business internet provider (plusnet) that they would no longer be providing a broadband service. We decided to go with BT as we were reassured that there would be no break in our services and the switch over w...

BT Business HUB 3.0 @ Home

Q:Can I use a BT Business HUB 3.0 at home on my residential BT adsl line?  Q:Are there specific setting that I need?Note: I have tried logging in with the login details for my BT Home Hub 6, but it didn’t work.