How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi, We have BT Business Broadband with a Smart Hub 2 and Hybrid Connect. The Smart Hub is configured with a static IP address. I would like to keep a spare router in the cupboard by way of a contingency if our main Smart Hub 2 malfunctions. I tested ...
HelloI have recently had a FTTP installation which has a Smart Hub 2 and also a Yealink Dect IP phone. I need to be able to have my alarm system dialer connected to the Smarthub somehow, but the phone socket on the back of the Smart Hub has a "Not fo...
I have received my order todaywhen an engineer will come to start it
We are a digital marketing agency based in Cumbria. Up until last Monday (20th March) we never had any problems with broadband except for the odd drop out which soon came back up. Last Monday we suddenly lost our broadband altogether. When we cont...
Recently upgraded our business FTTP package from 300/30 to 500/70 and have the latest hub as part of the package. Ever since this change we have been having issues with our VOIP phone system and latency.On doing a speedtest I can see that the upload ...
I've been trying to get broadband in my premises for last 4 weeks.I've had 2 appointments booked by BT.No one turns up.I've spoken to numerous people overseas that are very hard to understand and they don't understand me very well.I've had numerous e...
I have a BT Business account with the BT provided router (with EE fail over). I have a MacMini that runs a software called Parallel which lets me run Windows as a virtual OS. I am currently running Windows 11 ARM (as the Mac Mini is an M1 machine).Th...
For context I run a small marketing agency based in rural Cumbria. We are a small team, and due to our rural location have no 4G, and are solely reliant on our broadband to conduct our business. On Monday morning, 20/3 we arrived at the office to fi...
Hi. I have FTTP - Full Fibre 500 - BTHomeHub. I was using the SmartHub2 but this was rather limiting in terms of settings so I purchased a BT Business SmartHub2. It works and I can make the LAN changes that I needed to BUT upload speeds are clearly c...
Hi All, Last 6months i am struggling for new internet installation , I am not able to find BT Business escalation email ids,Could you please help me
