How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
We have just moved premises and while I'm waiting for the new line to be sorted out I assumed the modem would continue working using the 4G dongle. However I have checked and it seems that when you have the modem running in bridging mode you cannot c...
Hi We supply parts to the aerospace industry and currently do a lot of work for the US DOD. This requires us to get access to certain sites to clariffy our Cyber Security credentials. Unfortunately when we try to access these sites we get a message ...
I ordered a new business broadband connection to my house three months ago! My current line is constantly faulty ( been repaired three times this year already) I am connected to box 10 3 miles from my house and get only 1Mbps download. My neighbours ...
Hi everyone: i am looking for my life saving Advice here.I quit my job and opted to start a Small business in Lodge Lane, Grays, Essex. I choose BT to have Business Broadband and dozens of stakeholders to deal with to start my business, as how it goe...
Issues since June at business site. It's a very long, very complicated story involving over 10 site visits and hours on the phone to several different people, each who promise to fix the issues but then they don't. So difficult to get through to anyo...
Hello, I have a BT business hub 5 and it works find the only problem I am facing is that when using iPad upstairs find that the iPad has problems finding the router when it does find the router and it conect find that the internet is very slow webpag...
I have an installation program (just a regular C++ MFC program, not Windows Installer based) that needs to set some registry values based on the type of Internet connection: broadband, dialup, and/or wireless. Right now this information is being dete...
This is the transcript for an existing Complaint I am trying to resolve with BT after they disconnected my FTTC connection in an attempt to 'Upgrade' me after my 13 Year FTTC contract 'expired'. I have had FTTC for 13 years at this address after prog...
Hi All, I'm struggling to figure out how to proceed with this issue. Story is, had ADSL, upgraded to Fibre, BT billing for both but providing 1 service. I have called 3 times, submitted compaints twice and online chatted twice, promised to be credit...
After 9 months of poor wifi coverage I invested in a Linksys Velop WiFi Mesh system. To avoid any issues I turned the Business Smart Hub in to Bridge Mode and used the Velop as the router. When I try to access the hub it will not connect. I've tied c...
