Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 485 Views
  • 0 replies
  • 0 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 10421 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 121098 Views
  • 42 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 23214 Views
  • 27 replies
  • 2 kudos

Help needed to access btconnect account

Please will someone help me? I need to gain access to my old btconnect email account to delete some emails.  I believe it has a 1gb size limit and has likely recently reached or exceeed this as I have been told important emails have been sent which I...

Managing btconnect e-mail accounts

Hi there.One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this... How do I unlock their account and reset their password for them? It used to be so easy...

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mackeer by Member
  • 713 Views
  • 3 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 485 Views
  • 0 replies
  • 0 kudos

BT Account Migration

Good morning all, is there anyone in the BT organisation who can help me with my account.  For six months I have been trying to migrate my account to the new system but I can'tBT chat bot is complete rubbish and cuts you off. Each time I log into my ...

Email Validation Required!!!

I've has a couple of emails that look legit but are from Markreid1@btconnect.com.   The last one is a final notice and they will cease processing my incoming emails and that I need to validate my account. I have a BTConnect.com email account. Can any...

BTconnect Email address locked

We recently had to cancel our BT Broadband as the speed was less then useless (1mps). We went with Starlink who offer over 100mpb in our area.We have BT Domains, cloud services, BT mobiles and Microsoft 365 with BT still so have lots of various produ...

SUSPECTED SCAM

e-mail received today 10 March 2025 from BT Service Desk samidge@btconnect.com as a final notice that the processing ofmy  incoming e-mails will cease as I have failed to validate my account. No previous communications received on this subject - pres...

dai by Member
  • 401 Views
  • 3 replies
  • 0 kudos