BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

2 PHONE LINES DOWN FOR NEARLY A MONTH!!!!!!!

I purchased an Indian takeaway business last month on the 14th of April. The previous owner had 2 lines and broadband with BT, and had informed BT that he has sold the business and gave BT my details. I entered into a new contract with BT under the n...

How do we change BT Business to BT Residential

We were originally mis-sold a BT Business package on our residential line, we weren't told at the time that the prices quoted were plus VAT. Also the salesperson said that BT TV was available on business packages. We have 2 lines into our home, one ...

my bt dedicated internet with business protection etc order still not fulfilled over a year later

In April 2024 we agreed to have BT dedicated internet with business protection etc. After hearing nothing for ages i messaged again and a surveyor turned up and we agreed a plan for a duct to be run directly across the road. Since this time we have h...

Ongoing complaint

I have an outstanding complaint with BT Business as they have not fixed my telephone line in the agreed timescale I have as a Priority Customer. Most of April I was without a telephone and despite promises of calls back and action to compensate no on...

Digital Order Nightmare

I'm having the worst possible time with BT right now. Currently have phone and broadband for the business. Current contract has ended so phoned up to arrange for a new contract with a digital phone.First order was cancelled by Openreach since "there ...

upgrading to fibre from copper lines

We are a small business and have existing copper lines. Being pestered to change to fibre which we are now planning to do. We have an existing telecomms provider (not BT) who have quoted me around £90/month for broadband with 2 x reconditioned hand...

How do i actually speak to someone who can help .

Does anyone no how you can actualy talk to someone at Bt who can help with the fault i have ?

No phone connection....again

Seems like Deja vu has struck its familiar cord again.. Just over a year ago,i walk into my office on a monday morning to the annoyance of no phone or broadband,no problem i thought, the very helpful Bt website will give me all the info i need and th...

Bt phone line and new number

Hi my sister jayne hanshaw should phone line working today with new phone number her phone still not working

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Forum Posts

Frequently asked questions - Phone lines

Problems with your BT landline?

2 PHONE LINES DOWN FOR NEARLY A MONTH!!!!!!!

How do we change BT Business to BT Residential

my bt dedicated internet with business protection etc order still not fulfilled over a year later

Ongoing complaint

Digital Order Nightmare

upgrading to fibre from copper lines

How do i actually speak to someone who can help .

No phone connection....again

Bt phone line and new number

Frequently asked questions - Phone lines

Failing PCi compliance scan due to port 7547

How do I turn off BT call minder please?

My old business landline and related email

Using a PSTN handset on a Smarthub, The socket is ...

Missing engaged tone for callers