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Where BT Business customers help each other get the most from business products and services.

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Voice cloud express incoming calls

We have a new fibre install, voice cloud express, 1 yaelink W70 digital phone.  No features activated, no call block activated. This took a while to figure out and BT repair could not fix it so I did some detective work and came up with following.Bea...

Onephone charge for data not used

We use btonephone for our small hotel business. Only use 2 of the sims in the package and ONLY us them as phones. Use around the building and take one home with me. Have no apps on the phones that use data and have had zero data usage billed since st...

SusanB by • Member
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Useless

How does anyone get BT to work?  I have a large number of phones we are paying for each month and half of them dont work.  Toi contact a human at BT seems impossible.  Dial 100 and you get told to go on line.  Get on lione and thesystem wants to dump...

Business Smart Hub 3 power supply

Had an interesting fault with my full fibre.    The Smart Hub 3 suddenly refused to connect.  Swapped it out with a new Smart 3 hub and had the same issue.  I was being lazy and using the same power supply.   However when I swapped to  a a new power ...

bobm by • Member
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BT One Phone Discontinued - surely this cannot be right?

BT One Phone (our current phone system with a contract until December 2026) is being discontinued in March 2026.  Our local sales team want to move us to Cloud Voice, which is slightly more expensive, and start another 3 year contract.  If we do not ...

Bt smart hub 3 disks

Hi,  I just got a Business smart hub 3 , FFTP and 500Meg , If  I run a 20M  cat5e from the hub what sort of free space wifi rate (no walls)should  I expect if  I connect a new black Square wifi disk to it ?thx 

OpenReach engineering queries

Hello - is there anyone who can help please? We are trying to disconnect a copper wire line and migrate Broadband to another line. However the OpenReach engineer seems to have been given misleading instructions - and he is not going to migrate the Br...

BT have lost my phone number (small business)

Had fibre installed a month or so ago. Learnt that we had lost our number/line. Acording to Sky BT had "cancelled" number and number was "lost". My wife and I have wasted a lot of our time trying to get this resolved being directed from "pillar to po...

mrdread by • Member
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  • 1 replies
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Latest from our Blog

Why cyber security matters for your business

Did you know that 42% of small businesses have experienced a cyber security breach or attack in the last 12 months? That the typical cost your business could face from a cyber breach is £1970? Or that...

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