Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark: Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...
Hi all, Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them: 1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...
If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection. Steps to ta...
If you receive this error message when trying to view your web site, it can mean one of several factors. 1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...
Hi All We have recently received a few queries on how to download and install the latest version of BT Access Manager. Please visit the Help and Support pages of BT.com which shows instructions on how to complete this. How do I download the lat...
BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's; - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Hi Guys Microsoft have just future proofed the 365 product to work with IPv6 technology. Because of this there are a new set of email servers that we are introducing. Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...
The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...
Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk, I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots. Hopefully this guide will be a bit more stra...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.
I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.
Please find below some useful guides for the BT Web Hosting Package BT Eshop User Guides PMYADMIN User Guide FTP Manager User Guide Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...
Hi All, We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached). A quick Google search will show many posts relating to the Domain Renewal Group. BT d...
From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider. You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...
Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...
I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
Hi all, I'd like everyone to read this before they post: http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1 As of now I will be taking these very seriously, and will be deleting and banning as appropriate. And so that you are a...
This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers. As an ac...
Hi all,I have issue with the loop start signaling with BT. We have incoming call from analogue trunk with BT Caller ID, but we don't answer it. After some time the CO finishes the call, we detect the last RING Interrupt and start to wait 3 sec for th...
Hi, I'm in process of creating website for upload to my webspace purchased from BT. I am using a 3rd party editor (kompozer), and plan to ftp the site to the webspace. From reading i understand it is a good idea to upload a simple index page initiall...
This just started happening this afternoon. I usually have my BT email on all the time and very occasionally it logs out but this afternoon it has been doing so every few minutes. When I go from reading one email to the next it logs out and I have ...
ZYR574SM Posting this in the likely vain hope it will prompt real action on BT's part. We've been waiting 2 months and 4 pointless BT visits later still no phone line. BT and BT OpenReach seem to be in a complete state of disorganisation and cannot c...
Hi Hoping that someone from BT who actually works in or understands BT Domains centre picks this up. I transferred the hosting of both my .com and .co.uk business domains from Iomart in 2013. At the time I got emails telling me that the expiry for th...
First of all, although I'm generally happy with BT's business services, the website has to be the very worst I've come across, ever! It's out of date, logs you out at random, gets confused between consumer and business... It's a complete mess. Anywa...
Hi hope you are all well. For the last few Months our house has been recieving very slow internet speeds and insanly high latency I moved out of the house away from my family 3 years ago and the speeds were fine, 7mb/s on average and low ping. i move...
Please help. I am on the Pluckley exchange in Kent which I believe only has the basic ADSL Max equipment. I have just moved from Sky becuase of traffic management issues and the fact I alway had a very low upload speed. I spent a long time discussing...
So we have some VoIP numbers with BT which we got because we moved office. We had our numbers ported to VoIP with BT and then redirected to the new pstn lines as to keep our number. Now that we have moved office we have put in a VoIP phone system Ker...
I've just changed my router to a Business Hub 3. My laptop works fine with the Wi-Fi, but my Samsung S3 does not. It connects to the Wi-Fi and confirms that the signal is good. I can see the connection on the router home page. Nonetheless, no web pag...
