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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18154 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 20844 Views
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34160 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 8794 Views
  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16060 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 276157 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12140 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
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  • 3 replies
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BT Broadband - Unhappy Business User

As a regular BT Broadband business user it is with disappointment that I have to have a grumble about them.  We lost the life-line to our business (our broadband connection) yesterday at 10am and I feel that I have been "on hold" ever since !!  Upon ...

Voip Clients for Smartphones

We have just installed a Versitility system with a VOIP link to a branch office. Is it possible to set up a Blackberry or iPhone to be a VOIP phone on the system? I would like certain people to be able to answer incomming calls when they are away fro...

martin86 by Master User
  • 6592 Views
  • 1 replies
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Panasonic Answer Phone problems

Hi, I have a Panasonic Answer phone that was set for 5 rings before answer service. If it rings 3 times then I get some other party answer in an American Voice "Nobody to take your call at the moment Please ring back later" I checked this with my mob...

clive23 by Member
  • 7731 Views
  • 1 replies
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Blocking facebook on the Bt BusinesHub [2701HGV-C]

Hi, I'm trying to block facebook for all our office PCs. I've got nearly everything blocked but this call all be circumvented by simply visitinghttps://www.facebook.com. I've tried adding the HTTPS URL to the blocked list but it's not changing anythi...

craven by Member
  • 17738 Views
  • 9 replies
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Cannot access emails on line

We access our emails through Outlook, and are being told we have reached our limit, so I have tried to get on to the server to see what we have in there. Once I log in, i get the blue background screen and folder menu but cannot see any emails. There...

Digbys by Member
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  • 2 replies
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Website Title Wrong!

Hi there - recently built a new site using the Easy Wizard and after it was published, noticed it was showing on Google as 'My New Website - Home'.  Now, I know that this is the default name that fills in when a new site is created, but I have altere...

JMB by Member
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  • 8 replies
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Router woes - can't connect via hostname

Been having awful problems with my 2701HGV. I often cannot connect to computers via hostname. IP is fine. If I ping a hostname, it says: Pinging hostname.gateway.2wire.net [10.213.251.226] with 32 bytes of data:Request timed out. The firewall logs th...

3bears by Member
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  • 5 replies
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IPAD cannot send emails on using BT as isp

Can someone please help me.  I have an IPAD and  I cannot send email from my domain name email address using BT as ISP.  I can receive, and get online but it blocks sending emails.  We have other ISPs and I have no problem sending with them, but in t...

Newbury by Member
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  • 3 replies
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no email

HiI had to temporarily give up BT Broadband. Should I still receive business emails? Because I'm not.

Broadband disconnects when phone rings

Our exchange (Wetherby) was upgraded to ADSL2+ last week and all went well until the phone rang and the connection was interrupted until the call had ended. Nothing about our setup has changed, we are using a recently purchased Netgear 2200 N300 rout...

appware by Member
  • 7799 Views
  • 3 replies
  • 0 kudos