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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
  • 2991 Views
  • 0 replies
  • 1 kudos

Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 19399 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
  • 7075 Views
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
  • 9650 Views
  • 0 replies
  • 2 kudos

Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21530 Views
  • 0 replies
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 10311 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
  • 30873 Views
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  • 2 kudos

Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
  • 23463 Views
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 35380 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
  • 13728 Views
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 28159 Views
  • 8 replies
  • 0 kudos

Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11507 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
  • 26920 Views
  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 9357 Views
  • 0 replies
  • 0 kudos

Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16607 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 287043 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12993 Views
  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8284 Views
  • 0 replies
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11992 Views
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
  • 297914 Views
  • 0 replies
  • 0 kudos

make a complaint?

Has anyone been able to make a complaint to BT?  I have tried but:I am transferred and then the line goes dead,Directed to make the complaint on line but only end up with a list of suggestions which might answer my complaint but do not and then have ...

JoomForce( 1.5 , 1.6 & 1.7 Native )

JoomForce( 1.5 , 1.6 & 1.7 Native ) JoomForce is a Joomla and SalesForce CRM integration component. Now Lead or Contact capturing is made so simple, You just need to click the Synchronize button in Joomla to get all your SalesForce Leads or Contact F...

saliha by Member
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Super Slow Broadband

Can anyone advise what to do next? My broadband has ground to a halt over the past week / 10 days. I went from 3 meg line to download speeds of 56k, I cant open most web pages as it crashes. I have tried 1 PC and 2 laptops and the same result. I have...

SIP based telephone adapter no longer working. (Firmware update?)

Hi,I have a SIP based telephone adapter from Telio (www.telio.ch) that has been working without any trouble for many years.Since Thursday 3 Nov, I cannot make any outgoing calls. I have not made any changes to my setup, but as I understand it, the fi...

Havardo by Member
  • 5517 Views
  • 1 replies
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Resolved! Broken link when trying to upload a pdf to website

Hi all, Am a relative newbie to all this and need some help.   I have created a website and would like to add a pdf so customers can download a brochure.I figured out the ftp thingy, managed to put the pdf into the public file and even figured out ho...

Kazzy by Member
  • 12955 Views
  • 9 replies
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Taking over the number to new company

Our business will be closed in this month and start new company business at different area.But I would like to keep to current number for new company.How can I transfer and How much cost?BT support phone line is very busy. I can not tolerate to wait ...

Domain Renewal

Hi i have had my domain/ web hosting package for nearly two years, I have recieved no email about renewal. Will it just continue or is there a process for renewal.  I have been on the phone on hold to web hosting for 30 minutes now, no answer, can an...

Resolved! 403 error page not using stylesheet or displaying images

Hi, I block access to our site from known spammers/hackers using a htaccess file, at which point a custom 403 error page is shown. This page works fine when the user is being blocked because they've tried to access a directory instead of a page, but ...

JE Greetingcard(1.5 ,1.6 &1.7 Native)

JE Greetingcard(1.5 ,1.6 &1.7 Native) Joomla Greetingcard is a very nice flash based beautiful Greeting card customization Joomla Component. You can customize Inner Pages and back page and then It can ordered for Printing and sending to the given Add...

saliha by Member
  • 6066 Views
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Google listing us as eshop@ .co.uk and not our www.

Hi I have got to grip with eshop and find it really useable, just one thing, Google lists us as eshop.malkins.co.uk and not www.malkins.co.uk any ideas on how to fix it?? I have tried several times to speak to someone at BT but they don't even seem t...