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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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  • 62 replies
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Connection drop-outs requiring manual power-cycle

Hello -  We have a BT business broadband ADSL connection, using a BT700HGV modem in bridge mode.  Over the last ~1 month it has been dropping offline ~once per week. This would not be a problem if it recovered of its own accord...but it doesn't, with...

dbrb2 by Member
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Resolved! Changing colours of website

Hi, Need help with changing the background and main colours to my website, BT designed the site and I am a complete novice, use Joolma and have tried to edited it through the template manager they designed but it informs me that The parameter file /t...

Reg by Member
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Bad ISDN line

We use ISDN 2e lines between 3 offices in the UK to a customer with two lines in Jersey. It has worked well for a number of years. We use dialup networking on Windows XP to connect to RRAS server on a Windows 2000 Server. We use callback for security...

Resolved! Second Domain Hosting Package

We currently have a few domains and 1 hosting package with BT and would like to order a second hosting package. We have some domains within BT Business at the moment all pointing to an external server hosting one site, we are looking to move this sit...

Resolved! Ist there a BT IP blacklist service webmasters can use?

Apologies if this question has been asked before - I couldn't find anything when I searched. Does anyone know if there is any BT service that can be used by BT-hosted web sites to block certain IP addresses from accessing their site?  I have started ...

BT Phone Disc - broken help, broken website?

I think I've found two bugs in the network edition of the BT Phone Disc:-1) Help -> Phone Disc Online goes to a dead web page (http://www.118500.com/phonedisc/index.asp gives a 502 error)2) The built-in help page only seems to work if the bt.chm file...

BT VPN REmote Access Client

Hi All , I have a problem trying to connect to someone with a BT Buisness Hub via VPN . I need to access a PC at his end so i can control it through remote desktop. He sent me a program to install my end which is the BT VPN Remote Client Access softw...

cueball by Member
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Broadband speed

OK: let’s have a moan about speed issues. 1.8 km from the exchange 20 meg package average speed between 10 and 11 meg.BT have visited the premises and conducted extensive tests on the line to which there engineer said the line was perfect, at 1.8 km ...

BBUser by Member
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Residential-Business Broadband nightmare

My company arranged for my residential broadband to be transferred to BT Business Broadband back in July 2010.  At the time my Residential Broadband (on a BT business line paid for by my company) was with BTYahoo.  The Residential-Business Sales Team...

gbromham by Member
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  • 11 replies
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Speed drops in the afternoon

Anyone know why my broadband speed drops from about 15mb in the morning  to about 150k in the afternoon?BT don't drop the price for afternoons so I can't see why they can't keep the speed consistent!

dcs by Member
  • 7657 Views
  • 4 replies
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